Customer Care

1 week ago

Dublin, Dublin City, Ireland Grosvenor Services Full time
Overview

Customer Care & Support Administrator role at Grosvenor Services.

Location: Sandyford Business Park, Dublin 18

Working Hours: 40 hours per week; Hybrid work model (3 days in office and 2 days at home).

Opportunity

Provide comprehensive support to clients, Area Service Managers (ASMs), and staff by managing communications, coordinating site mobilisation, maintaining databases, handling procurement, and supporting audit and HR processes.

About Grosvenor Services

Grosvenor is more than just a workplace; it's a collaborative space where passionate and creative individuals unite to make a meaningful impact. With over 60 years of experience in facilities management, we prioritise our core values: We Care, We Go Beyond, and We Add Value.

We recognise our people as our greatest asset, and we focus on fostering engagement and commitment and delivering exceptional experiences for our teams and clients. Join us at Grosvenor Services and contribute to creating exceptional spaces and experiences

Key Responsibilities
Customer Care
  • Call & Email Management: Handle and resolve incoming communications related to site issues, shift/pay queries, HR matters, and ASM support.
  • Client Reporting: Compile and distribute monthly audit reports using CleanTelligent.
  • Mobilisation Support: Coordinate materials and attend calls for new site setups.
  • Procurement & Supplies: Arrange couriers, order stationery, canteen supplies, and raise/receipt purchase orders via NAV.
  • CRM Management: Ensure CRM data is accurate, cases are closed, and reports are issued.
  • Client Communication: Manage outgoing correspondence (e.g. letters, cards).
Services Support
  • Recruitment Assistance: Help ASMs post vacancies and onboard new hires via Occupop.
  • Ordering & Procurement: Order uniforms, consumables, and replacements via internal systems.
  • Audit & Portal Administration: Track audits, manage client portals, and assist in audit scoring.
  • General Admin Support: Provide ad hoc administrative help across departments.
Job Requirements
  • Administration experience in an office environment.
  • Proficient in MS Word, Excel, and Outlook.
  • Strong verbal and written communication skills.
  • Excellent organisational skills with attention to detail.
  • Ability to manage multiple tasks and meet deadlines.
  • Experience with CRM systems; knowledge of CleanTelligent, NAV, or Occupop is an advantage.
  • Ability to handle procurement processes and raise purchase orders.
  • Proactive and customer-focused approach.
  • Flexible team player able to provide ad hoc support across departments.
Why Join Grosvenor Services?
  • Join a growing, values-led organisation with a strong reputation in the FM industry.
  • Play a key role in shaping and executing our private sector growth strategy.
  • Competitive salary, bonus structure, and benefits package.
  • Supportive and collaborative working environment.
Application Process

If you are interested in this position, please submit your application with an updated CV. We are an equal opportunities employer and look forward to reviewing your application and potentially welcoming you to our team

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