Operations Manager

Join to apply for the Operations Manager role at Lough Rea Hotel & Spa.

• Fully responsible for overseeing all aspects of all departments with a particular focus on F&B related areas as priority at all times.
• Support and work with all Heads of Department in all aspects of running the hotel.
• Install and follow efficient and effective work methods and systems and identify and agree schedules which facilitate high levels of staff productivity.
• Review staff rotas, ensuring adequate cover in the most cost-effective manner.
• Ensure our kitchens and premises meet and exceed the standards of the EHO/HSA/WRC and other government bodies, together with internal auditors and customer expectations.
• Ensure the premises are in a presentable condition at all times.
• Conduct regular operations team meetings with all Heads of Department to discuss operational matters, sales targets, costings, guest feedback and staff feedback, and address any staff issues.
• Identify and implement SOPs in all departments and verify their application during routine checks and hands-on involvement.
• Monitor purchases and control purchase orders, communicating with the GM and Hotel Manager as needed.
• Ensure cash handling procedures within operations are robust and practical to reduce errors, shortages and the potential for theft.
• Compile weekly/monthly financial reports detailing revenue, covers and staff productivity in each department.
• Control stock of Food & Beverage, driving for results and high operational standards.
• Carry out random inspections of stores (F&B/Kitchen) to check stock on hand, quality, par levels and expiry with the F&B Manager and Chef.
• Engage with Suppliers / Vendors for quality products via the Purchase Manager.
• Inspect all departments with their Managers for cleanliness, ambience, service readiness, staff grooming and hospitality culture.
• Work with the Sales & Events Manager to prepare a sales plan for F&B and C&B outlets, with emphasis on the local market.
• Plan for future business and make sound decisions.
• Prioritize Health & Safety, mindful of floor conditions and spillages, training staff to prevent accidents and claims.
• Assess and review customer satisfaction and the service recovery process.
• Identify staff learning needs and support development.
• Provide timely and constructive feedback to direct reports.
• Monitor and control operating overhead costs to maximise revenue for the organisation.
• Any other duties as assigned.

• Demonstrated history of success in Food & Beverage Management.
• Excellent people skills; customer-focused; hands-on leadership; able to motivate the team to deliver excellent guest experiences.
• Flexible to work weekends; professional in appearance and presentation; proactive problem-solver.
• 3+ years of F&B Manager experience.
• Only candidates located in Ireland will be considered at this time.

Lough Rea Hotel and Spa is one of the most highly recommended venues in Galway. Situated just outside the town of Loughrea overlooking Loughrea Lake. Facilities include Shore Island Spa, 92 bedrooms, Lir Bar & Brasserie, Abbey Restaurant, conference facilities with 5 breakout rooms catering for conferences up to 500 people, and ample free on-site parking. Part of the S Hotel Group (Six properties), offering progression and development opportunities for ambitious hospitality professionals.

• Employee discounts at S Hotel group properties.
• Career development and progression opportunities.
• Food allowance.
• Employee Assistance Programme
• Employee Recognition Awards
• Free on-site car parking
• Group Employee Discount Scheme
• Complimentary coffee
• Bike to work scheme
• Pension scheme

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industries: Strategic Management Services