Fire Alarm and Emergency Lighting Field Service Engineer Cork/West Cork

3 weeks ago

Cork, Cork, Ireland Allied Fire Protection Ltd Full time
Allied Fire Protection Ltdis a leading provider of Fire Protection equipment with a portfolio of public and private sector clients across Ireland. We specialise in the supply installation, maintenance and commissioning of fire alarm systems, and emergency lighting – delivered by our team of highly qualified and experienced engineers & installers.

A new and exciting opportunity is available in the Cork/West Cork area for a Field Service Engineer. We are looking for a 'Can Do' motivated individual who is keen to join our progressive & growing company.

We offer a highly competitive rewards package including…
  • Competitive salary package
  • Company vehicle
  • Laptop
  • Phone
  • Training & Personal development

Person Spec…
  • It is desirable that the candidate would have proven experience in the Fire Alarm Industry
  • Experience in working with Electronic/Electrical Systems
  • Excellent interpersonal skills, positive 'Can Do' attitude
  • Comfortable in climbing ladders and carrying equipment
  • Field service experience desirable
  • English speaking
  • Proficient in MS Office and/or other software programmes
  • Familiarity with mobile tools & apps
  • Full Clean Driving Licence

Role…

Servicing and Commissioning Fire Alarm protection equipment…
  • Servicing and Commissioning equipment according to manufacturer's specifications.
  • Testing system and analysing any failures.
  • Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
  • Advise management regarding customer satisfaction, product performance, and suggestions for product & service improvements.

Key Responsibilities…
  • Provide excellent customer service and customer support during field visits or when On Call
  • Build positive relationships with customers and represent Allied Fire in a professional &trusted manner ensuring company vehicle, uniform and paperwork promote professionalism
  • Manage all on site service, maintenance and test tasks as required to relevant standards
  • Diagnose errors or technical problems and determine solutions
  • Carry out preventative maintenance & make recommendations based on age of systems & equipment
  • Produce timely and detailed service reports
  • Cooperate with technical & field teams and share information across the company
  • Understand and anticipate customer requirements and make appropriate recommendations/briefings
  • Provide feedback to management regarding customer request, satisfaction, product performance, and suggestions for product improvements.
  • Follow all company's Standard Operating Procedures and safe working practices
  • Advise and report on change requests for documented processes
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