Senior Reservations Supervisor

3 weeks ago

Dublin, Dublin City, Ireland Herbert Park Hotel & Park Residence Full time

1 day ago Be among the first 25 applicants

JOB TITLE: Senior Reservations Supervisor, with excellent career progression opportunities within 12 months

Purpose of job:To be responsible for the Reservations Department to the hotel standard as stipulated in the Standard of Performance Manual.

Responsible to:General Manager, Deputy General Manager, Director of Sales, Marketing & Revenue & Revenue & Reservations Manager

Key Communications:Reception, Conference & Banqueting, and Sales & Marketing.

  • To oversee the running of reservations office ensuring that it is run smoothly and efficiently.
  • To ensure all bookings are confirmed by the client and confirmed to the client in writing.
  • To operate an efficient filing system.
  • To assist in operating a yield management system and ensure the best rates are achieved at all times depending on the hotels availability.
  • To be a sales person for the hotel by up selling and recommending the hotel facilities.
  • To recognise sales leads and pass them on to the sales office.
  • To have full knowledge of all the hotel's rates and packages.
  • To have full control of the reservations in the systems.
  • To check email, Siteminder and all other websites on a daily basis.
  • To check and confirm all commission claims for the accounts office.
  • To recognise regular and repeat business and ensure special requests are clearly noted for reception.
  • To ensure that the Reservations SOP is up to date and that the team are fully trained in any updates.
  • To work closely with the reception staff and ensure all information for bookings is passed on to them in order to ensure every guest has a problem free stay.
  • To help train new reservations & front office staff.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement and Manufacturing
  • IndustriesHospitality

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