Assistant Front Office Manager

4 days ago

Kenmare Old, Ireland Sheen Falls Lodge Full time

2 days ago Be among the first 25 applicants

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Company Description
We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do. Sheen Falls Lodge is a 2 Michelin Keys Hotel and is part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us, too.

If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don't hesitate to get in touch.

Job Description
We are currently seeking candidates for the role of Assistant Front Office Manager, a crucial leadership position focused on enhancing our guests' experience from the post-reservation stage through to post-stay follow-up.

About the Position:
As the Assistant Front Office Manager, you will play a vital role in supporting the Front Office Manager, leading and overseeing our dedicated front office team. Your responsibilities will include ensuring the delivery of exceptional 5-star customer service and creating unforgettable experiences for our guests. Key duties include:

  1. Leading and managing the front office team, guest services staff, and porters/concierge teams.
  2. Ensuring consistent delivery of flawless, upscale, and professional guest service experiences.
  3. Analyzing customer feedback to provide strategic direction for continuous improvement.
  4. Anticipating and responding to all guest needs, both expressed and unexpressed, while actively listening and promptly resolving any complaints.
  5. Promoting all hotel outlets, amenities, activities, and food and beverage options.

This role reports directly to the Front Office Manager and requires hands-on participation, including daily shifts within the Front Office.

Sheen Falls Lodge and Ring of Kerry Golf are equal opportunity employers committed to fostering a diverse workforce and an inclusive culture. We only accept applications from individuals who have the right to live and work in Ireland without restrictions.

Qualifications
Ideal Candidate:
We are in search of an organized and strategically-minded individual with a passion for customer-focused hospitality. The ideal candidate will possess:

  1. A minimum of 2 years of experience as an Assistant Front Office Manager or Reception supervisor in a similar high-end establishment.
  2. Exceptional communication and issue-resolution skills.
  3. The ability to identify areas for improvement in front office operations and develop standards accordingly.
  4. The capability to represent the department in meetings.
  5. A strong drive for customer service, with outstanding communication and active listening skills.
  6. Proven problem-solving and multitasking abilities.
  7. Strong leadership skills and the ability to motivate a high-performing team.
  8. A strong sense of responsibility and a professional presentation.
  9. Fluency in English, both written and spoken.

This position is suitable for a hospitality professional looking to advance in their career.

The place
Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades. We are looking for an individual that will help us not only maintain our standard but improve upon it.

Should you like to apply for this position please email your cv to hrassistant@sheenfallslodge.ie

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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