Luxury Hotel Services Director

7 days ago


Kenmare Old, Ireland Sheen Falls Lodge Full time
About Us:

Sheen Falls Lodge is a luxurious hotel located on the Ring of Kerry Golf. We pride ourselves on being a diverse team of professional, passionate, and caring individuals, with our guests at the heart of everything we do.

Job Description:

We are currently seeking a talented individual to join our team as an Assistant Front Office Manager. This role is responsible for supporting the Front Office Manager in leading and overseeing our dedicated front office team.

The successful candidate will be expected to ensure consistent delivery of flawless, upscale, and professional guest service experiences.

Key duties include:

  • Anticipating and responding to all guest needs, both expressed and unexpressed, while actively listening and promptly resolving any complaints
  • Analyzing customer feedback to provide strategic direction for continuous improvement
  • Promoting hotel amenities, activities, and food and beverage options

This position is suitable for a hospitality professional looking to advance in their career.



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