Senior Receptionist

Join to apply for the Senior Receptionist - Full-Time role at Tulfarris Hotel & Golf Resort.

We are inviting experienced applicants for the role of Senior Receptionist. Are you an experienced Receptionist who wishes to make the next step in your career? Your new role will be to assist in the management of the front office team and the efficient running of the front of house activities, ensuring the highest standard of customer service.

The front office team has one of the most important and rewarding roles in the hotel as they will be the first and last impression for most of our guests. The Assistant Front Office Manager role is a varied role which takes into account all the departments within Tulfarris. You will be covering a total number of 92 guest rooms, including greetings, sales, switchboard operations, billing and general queries/complaints.

• Assist the Front Office Manager and support the front office team.
• Ensure the efficient running of front office activities and the highest standard of customer service.
• Help with training and development of existing and new staff through the use of SOPs.
• Carry out receptionist & reservation cover: welcoming guests, effective check-in and check-out, and switchboard operations.
• Maintain understanding of property facilities and processes; contribute to high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
• Use onsite computer systems, email, and Microsoft packages.
• Monitor customer satisfaction and resolve outstanding issues to secure future business.
• Take responsibility in the absence of the Front Office Manager and ensure safety procedures are adhered to at all times.

• 2 years' previous reception/front of house experience, ideally in a 4/5 star hotel.
• Previous work knowledge and experience with Hotsoft.
• Excellent communication & presentation skills.
• Must be a team player with the ability to multitask.
• Possess a friendly and courteous personality.
• Excellent interpersonal skills.

• Must be guest-focused with excellent customer service skills.
• Must present a professional image at all times.
• Be self-motivated, able to work alone with good personal organisation.
• Possess a positive attitude towards guests and colleagues at all times.
• Have a true passion for the role with excellent attention to detail.
• Excellent communication skills with the ability and confidence to upsell.

• To assist the Front Office Manager and support the front office team.
• Assist in the efficient running of front office activities and ensure the highest standard of customer service.
• Responsible for training and development of staff through use of SOPs.
• Carry out receptionist & reservation duties: welcoming guests, check-in/check-out, and switchboard operations.
• Maintain knowledge of property facilities and processes and contribute to high quality standards in customer service, selling techniques, and billing.
• Use onsite computer systems and Microsoft packages.
• Monitor customer satisfaction and resolve issues to secure future business.
• In absence of the Front Office Manager, assume responsibility and ensure safety procedures are followed.

Tulfarris is a picturesque hotel in Wicklow with 89 guest rooms and 3 self-catering lodges. The Brasserie and The Fairways Restaurant offer panoramic views across our golf course, Blessington Lakes, and Wicklow Mountains. Located 45 minutes from Dublin City and 25 minutes from the M50, the hotel is accessible.

We offer a variety of roster options to suit a positive work-life balance. We are a team of professionals who work well together and are a fun team to work with. We provide support and training to help you succeed.

• Excellent working environment
• Friends and family stay-over specials
• Employee of the month awards
• Summer BBQ and Christmas party
• Employee Assistance Programme
• Bike to work scheme
• Free car parking
• Daily lunch provided
• Employee referral scheme
• Training & development opportunities
• Career progression opportunities

Tulfarris Hotel & Golf Resort is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are only accepting applications from persons who have the permission/right to live and work without restriction in Ireland.

To Apply: If you would like to apply for this role, please forward your CV through this website. We look forward to hearing from you