Front Office Supervisor

3 weeks ago

Sligo Municipal Borough District, Ireland The Address Collective Full time
Overview

Job Role: Front Office Supervisor

Responsible For: To greet guests in accordance with training and allocate rooms according to laid-down procedures.

Main Duties
  • Adhere to the company's Code of Conduct.
  • To comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
  • To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.
  • Check and ensure the correctness of all reception floats.
  • Ensure work areas are kept clean, safe and tidy at all times.
  • Receive and register guests on arrival, using their names at all times, adhering to laid down procedures, e.g. brand standards.
  • Be thoroughly familiar with all company selling procedures and promotions.
  • Be aware of hotel room availability and rates at all times.
  • Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc.
  • To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services, etc.
  • To ensure that all charges are posted correctly onto room bills.
  • Maintain & monitor management accounts.
  • Be aware of all hotel facilities & amenities. (ie car parking, directions, etc)
  • Communicate with colleagues and guests professionally.
  • Provide the highest level of customer service consistently.
  • Provide relevant reports to departments as required.
  • To take reservations and respond to guests in a timely and professional manner.
  • To answer the switchboard in a warm and welcoming manner and effectively transfer calls to the correct extensions in the absence of the switchboard operator.
  • To administer all reservations, cancellations & no-shows in line with company policy.
  • Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
  • Conduct regular security checks throughout the day and report any issues to management.
  • Report any maintenance issues immediately to management.
  • Dealing with any guest requests/queries in a polite and attentive manner and reporting/logging any problems to the Duty Manager.
  • The sensible allocation of rooms to customers, having viewed all relevant guest requests.
  • Handling safe deposits for guests.
  • Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
  • Dealing with Foreign Exchange for customers.
  • To ensure that all monies are kept secure at all times.
  • Make sure the receptionist is completing their duties as per the checklist.
  • To carry out any reasonable duty requested by a manager, senior staff member or a request of a guest.
  • Please note that the above job specification is not exhaustive and is subject to change as the business demands.

Compensation: Competitive salary


#J-18808-Ljbffr

  • Assistant Front Office Manager

    4 weeks ago

    Killarney Municipal District, Ireland odrcollection Full time

    OverviewAssistant Front Office Manager - Killarney Towers HotelO'Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and Castleisland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence....

  • Front Office Manager

    4 weeks ago

    The Municipal District of Arklow, Ireland BrookLodge & Macreddin Village Full time

    OverviewJob Title: Front Office ManagerLocation: BrookLodge & Macreddin VillageAbout Us: Nestled in the heart of a picturesque setting, BrookLodge & Macreddin Village is committed to providing exceptional service and a memorable experience for our guests. We pride ourselves on our warm hospitality, elegant accommodations, and dedication to...

  • Verification Officer

    3 weeks ago

    Sligo, Sligo, Ireland SGS Full time

    We are looking to recruit a Verification Officer to work in our Sligo NDLS Centre on a Part Time hours Fixed Term Contract. This Agent Network is part of the National Driver Licence Service which SGS Ireland is delivering on behalf of the Road Safety Authority (RSA).Reporting to the Regional Supervisor, the successful candidate will be responsible for:-...

  • ▷ 3 Days Left! Verification Officer

    3 weeks ago

    Sligo, Ireland SGS Full time

    We are looking to recruit a Verification Officer to work in our Sligo NDLS Centre on a Part Time hours Fixed Term Contract. This Agent Network is part of the National Driver Licence Service which SGS Ireland is delivering on behalf of the Road Safety Authority (RSA). Reporting to the Regional Supervisor, the successful candidate will be responsible for: -...

  • Accounts Officer

    1 day ago

    Sligo, Ireland hays-gcj-v4-pd-online Full time

    Your new company A well-established, award-winning hotel group, who positions itself as a premier hospitality and events destination in Ireland’s northwest, with a strong focus on both the corporate and leisure markets. Your new role The role involves auditing and verifying all revenue transactions, reconciling daily and monthly sales, cash, and banking...

  • Senior Receptionist

    4 weeks ago

    The Municipal District of Baltinglass, Ireland Tulfarris Hotel & Golf Resort Full time

    OverviewJoin to apply for the Senior Receptionist - Full-Time role at Tulfarris Hotel & Golf Resort.We are inviting experienced applicants for the role of Senior Receptionist. Are you an experienced Receptionist who wishes to make the next step in your career? Your new role will be to assist in the management of the front office team and the efficient...

  • Receptionist

    3 weeks ago

    Sligo, Ireland Aurivo Full time

    Job Title: Receptionist & AdminstratorLocation: Aurivo House Finisklin Business Park, SligoOpportunity: Fixed Term Contract for 7 months, 40 hours per week.Aurivo Co-op is a large multi-purpose Co-operative engaged in a wide range of activities including dairy processing, liquid milk distribution, animal feed milling, retail stores, e-commerce, garden...

  • Production Administrator

    4 weeks ago

    The Municipal District of Kildare — Newbridge, Ireland Dawn Meats Full time

    OverviewRole Summary: Dawn Meats currently has an opportunity for a Production Administrator to join our team in Kildare. The Production Administrator is responsible for acting as the primary liaison between the production line and the Main office, ensuring seamless communication and coordination. This role reports directly to the Production Manager and...

  • Casino cashier

    4 weeks ago

    The Municipal District of Thurles, Ireland Supermacs Part time

    You are here: Home / Job / Casino cashier (Part-time)The Cashier's main responsibility is to ensure customers receive excellent service in a clean, welcoming environment, while accurately handling all cash procedures and related banking requirements.Thepart-timeposition covers2 shifts per week, mostly weekends.Due to the nature of the role,candidates must be...

  • Casino cashier

    3 weeks ago

    The Municipal District of Thurles, Ireland Supermacs Part time

    You are here: Home / Job / Casino cashier (Part-time)The Cashier's main responsibility is to ensure customers receive excellent service in a clean, welcoming environment, while accurately handling all cash procedures and related banking requirements.The part-time position covers 2 shifts per week, mostly weekends.Due to the nature of the role, candidates...