Assistant Front Office Manager

Overview

Assistant Front Office Manager - Killarney Towers Hotel

O'Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and Castleisland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence. Awarded a 'Great Place to Work' in December 2024 - 2025 and Green Hospitality Certified.

The Killarney Towers Hotel are currently recruiting for an Assistant Front Office Manager, reporting to the Front Office Manager. You will manage day-to-day duties along side the front office team, always ensuring the highest levels of customer service are achieved.

What You'll Do

• You will ensure all guests queries are handled promptly and efficiently.
• Day to day management of the reception team members. Enable the team members to be able to carry out their duties to the standards expected.
• Lead the team to provide the highest level of guest service and ensuring that standards are maintained at all times.
• Meet and exceed our guest requests.
• Maximize in room revenue, occupancy percentage through efficient yield management in conjunction with the Sales & Revenue Manager.
• Assist in the compilation and achievement of the accommodation budget.
• Constantly liaise with the housekeeping manager to ensure all guest requests are actioned.
• Ensure the health and safety of all guests and employees.

About You

• Experienced Assistant Front Office Manager or Front Office Supervisor in a busy 4* hotel is essential.
• Excellent communication and leadership skills are essential.
• Strong attention to detail and be extremely customer focused.
• Experience of HOTSOFT would be an advantage.

Why O'Donoghue Ring Collection?

When You Join The O'Donoghue Ring Collection, You Join a Community Of Smart, Caring, Talented Individuals Working Together To Deliver First-in-class Results. Here Are Some Ways We Support And Invest In Our Team

• Awarded a Great Place to Work 2024 - 2025
• Competitive salaries
• Discounts on Hotel Stays, and special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
• Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
• Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
• Free Coffee on Duty, provided for in our newly refurbed canteens.
• Discounts for Take-Away, further discounts for takeaway teas and coffees for staff members.
• Career Progression, we set a clear career path with each of our interested employees.
• Employee Fitness, free access to our leisure centre, family discounts to membership in our range of Leisure Centres.
• Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and treatments in our award-winning Spa.
• Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development across different departments.

O'Donoghue Ring Collection is an Equal Opportunity Employer, and we are dedicated to hiring and developing a diverse team with varied backgrounds, abilities, identities and experiences.

Seniority level

• Mid-Senior level

Employment type

• Temporary

Job function

• Other

Industries

• Hospitality

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Killarney, County Kerry, Ireland

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