Telesales Co-Ordinator
3 weeks ago
Join to apply for the Telesales Co-Ordinator role at Camfil Ireland
Job Title: Telesales Co-Ordinator
Location: Santry, Dublin 9 (Office Based)
Reports To: Internal Sales Manager
About CamfilCamfil is a leading company in the industrial sector with a global presence. The company group consists of 41 companies in 30+ countries with 30 factories worldwide. Headquartered in Stockholm, Sweden, Camfil has 6000 employees. We prioritize a decentralized steering model with a trend towards a more structured and integrated model to manage our growth effectively. Camfil Group has a foundation of high entrepreneurial culture with a down-to-earth leadership style. Our organization values experience, effectiveness, common sense, and mutual respect. We prioritize inclusivity, diversity and a supportive work environment where humor and interpersonal support make challenging tasks easier. You can read more about Camfil at:
Role DescriptionThe Telesales Co-Ordinator is responsible for re-engaging dormant or lapsed customers through outbound calling. The role involves building relationships, uncovering renewed opportunities, and passing qualified leads to the sales team for follow-up and conversion.
Key Responsibilities- Make outbound calls to dormant customers to reintroduce the company's products/services.
- Re-establish relationships, identify renewed business needs, and qualify opportunities.
- Maintain and develop a pipeline of reactivated customer leads for the sales team.
- Accurately record all customer interactions, outcomes, and opportunities in the CRM system.
- Meet or exceed call activity, re-engagement, and lead generation targets.
- Work closely with the sales team to ensure a smooth handover of qualified leads.
- Provide excellent customer service, professionalism, and brand representation at all times.
- Excellent verbal communication and rapport-building skills.
- Strong phone etiquette with the ability to handle objections positively.
- Confident, persuasive, and resilient in reconnecting with dormant accounts.
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Strong organisational and time management skills.
- Ability to work independently and collaboratively.
- Target-driven with a proactive, results-focused approach.
- Comfortable making high volumes of outbound calls to dormant customers.
- Experience with CRM systems is an advantage.
Successful candidates will have the opportunity to learn, grow, and develop their careers within our team and the wider business.
Equality StatementWe are an equal opportunities employer. At Camfil, we welcome applicants from all backgrounds; we do not discriminate based on gender, marital status, family status, sexual orientation, religion, age, disability, race or membership of the Traveller community. We value diversity and strive to create a workplace where all employees succeed on merit. If you require accommodations to be made for your job application or need information about the role in an alternative format, please contact our HR or Talent Acquisition team; we will make every effort to assist.
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