Application Support Engineer

2 weeks ago

Dublin, Dublin City, Ireland Kapsch Group Full time

We are looking for a candidate with networking/IT background willing to work as on-site application engineer. The on-site Engineer participates predominantly in the deployment, maintenance, performance, and monitoring activities. It is a diverse role that also encompasses elements of Infrastructure and application support in close cooperation with the authority's representatives and KTC internal teams.

Your Responsibilities

Deliver end-to-end support for proprietary applications and COTS components, ensuring seamless functionality and addressing customer needs
Manage and monitor network infrastructure, servers (200+), and systems daily to maintain high availability, security, and performance.
As subject matter expert, performs in-depth troubleshooting and identifies resolution for complex issues within defined SLAs.
Lead the deployment, configuration, and upgrading of applications of software releases to production and pre-production environments
Develop scripts, automate workflows, and optimize system processes to improve reliability, performance, and efficiency.
Proactively works to improve reliability, performance, and security of the ecosystem (professional services).
Continuous system improvement, both quality and efficiency wise for application monitoring, overall system architecture, backup and roll-back plans, performance tuning and testing.
Builds strong customer relationships and fosters collaboration with internal support & engineering teams.

Your Profile

Higher education with IT background (University degree is an asset)
At least 5 years of experience in application support
Experience with IT service management frameworks (ITIL) and ticketing systems
Hands-on experience with cloud
Possess or be able to obtain BPSS clearance or higher.
Advanced level of English.
Team-oriented with a willingness to mentor junior team members and work closely with cross-functional teams.
Ability to diagnose complex issues, prioritize, and implement effective solutions.
Ability to proactively engage with client, listen to feedback along with strong written and verbal communication skills
Experienced with Intelligent Transportation Systems (nice-to-have).

Our Offer

You will be part of an exciting endeavor in an international company with European roots.
A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes.
Permanent role
100% onsite working model
Work on the 8 hours for covering the on-site attendance business hours 7 am to 7 pm on customer's premises (shifts: 7am to 3pm / 11am to 7pm to be coordinated with another employee).

Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionInformation Technology
IndustriesIT Services and IT Consulting

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