Application Support Engineer

3 weeks ago

Dublin, Dublin City, Ireland Kapsch Group Full time

We are looking for a candidate with networking/IT background willing to work as on-site application engineer. The on-site Engineer participates predominantly in the deployment, maintenance, performance, and monitoring activities. It is a diverse role that also encompasses elements of Infrastructure and application support in close cooperation with the authority's representatives and KTC internal teams.

Your Responsibilities

  • Deliver end-to-end support for proprietary applications and COTS components, ensuring seamless functionality and addressing customer needs
  • Manage and monitor network infrastructure, servers (200+), and systems daily to maintain high availability, security, and performance.
  • As subject matter expert, performs in-depth troubleshooting and identifies resolution for complex issues within defined SLAs.
  • Lead the deployment, configuration, and upgrading of applications of software releases to production and pre-production environments
  • Develop scripts, automate workflows, and optimize system processes to improve reliability, performance, and efficiency.
  • Proactively works to improve reliability, performance, and security of the ecosystem (professional services).
  • Continuous system improvement, both quality and efficiency wise for application monitoring, overall system architecture, backup and roll-back plans, performance tuning and testing.
  • Builds strong customer relationships and fosters collaboration with internal support & engineering teams.

Your Profile
  • Higher education with IT background (University degree is an asset)
  • At least 3 years of experience in application support
  • Experience with IT service management frameworks (ITIL) and ticketing systems
  • Hands-on experience with cloud
  • Possess or be able to obtain BPSS clearance or higher.
  • Advanced level of English.
  • Team-oriented with a willingness to mentor junior team members and work closely with cross-functional teams.
  • Ability to diagnose complex issues, prioritize, and implement effective solutions.
  • Ability to proactively engage with client, listen to feedback along with strong written and verbal communication skills
  • Experienced with Intelligent Transportation Systems (nice-to-have).

Our Offer
  • You will be part of an exciting endeavor in an international company with European roots.
  • A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes.
  • Permanent role
  • 100% onsite working model
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