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Quality Auditor with Polish

4 weeks ago

Cork, Cork, Ireland ENGINEERINGUK Full time
Quality Auditor with Polish & English, Audits and Insights Team, AIT Auditor - RCO [POL]

DESCRIPTION

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. At the Buyer Risk and Compliance Global Quality Organization, we're seeking a dedicated and highly analytical candidate to join the team as an Auditor.

This individual will be responsible for auditing program level defects, analyzing and reporting on defect data and trends. The role will involve driving projects and initiatives, collating quality data, and proactively providing quality updates to the leadership team.

Key job responsibilities

  1. Research and evaluate the facts surrounding the transactions, identify process deviations with respect to program level defects by conducting audits.
  2. Familiar with sampling methodologies to ensure the correct number of investigation audits are performed.
  3. Communicate with external customers and financial institutions via phone and/or email during the audit process.
  4. Identify new MO/Fraud patterns and provide analysis on process adherence and risk involved in the processes.
  5. Provide training need analysis to management and training team to address knowledge gaps.
  6. Engage with global stakeholders and peers, and drive Calibration efforts across sites.
  7. Provide inputs for SOP/Process/Tool improvements.
  8. Drive projects on automation to reduce QA manual efforts and improve QA yields.
  9. Produce analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs.
  10. Take proactive ownership when identifying process gaps/defects.
  11. Take ownership of self-development and ensure regular connect with Learning & Development teams.
About the team

The Audit and Insight team audits the Seller registration, verification, and compliance checks for different marketplaces. We also generate insight and give recommendations for process improvements to enhance seller experience and operational excellence.

BASIC QUALIFICATIONS

  1. Proficiency in both English and Polish with an ability to compose grammatically correct, concise, and accurate written responses.
  2. Experience working with Microsoft Office, especially Excel.
PREFERRED QUALIFICATIONS

  1. Knowledge of consumer product compliance processes and regulations.
  2. Experience in regulatory compliance management with government agencies.
  3. Experience in data-driven business operations processes.

Amazon is committed to a diverse and inclusive workplace. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

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