Receptionist

At the Keadeen Hotel, we pride ourselves on exceptional service and creating memorable guest experiences. We are seeking a friendly, professional, and organised Receptionist to join our Front of House team. As a Receptionist, you'll be the welcoming face of our hotel, ensuring the smooth running of the reception desk and providing outstanding customer service to every guest. From handling check-ins and reservations to assisting with guest enquiries, you will play a key role in making each stay seamless and enjoyable.

• Warmly greet and check in/out guests, ensuring all details are accurate.
• Manage phone and email enquiries, reservations, and switchboard calls.
• Handle payments, balance reception cash, and manage foreign exchange.
• Anticipate guest needs, resolve queries, and promote hotel facilities.
• Maintain a professional appearance and adhere to health & safety procedures.

• Experienced with hotel property management systems such as HotSoft or a similar PMS.
• An excellent communicator with great attention to detail.
• Computer literate and confident with reservation systems (training provided as needed).
• A team player who is organised, trustworthy, and flexible.
• Able to work on their own initiative and remain calm under pressure.
• Varied shift pattern including mornings, evenings, weekends, and public holidays on a rota basis.
• Flexibility is essential to meet the needs of our guests.

• Complimentary staff meals on shift.
• Free gym membership to support your health and wellbeing.
• Access to a confidential Employee Assistance Programme (EAP).
• Generous staff discounts on stays at hotels within our group.
• Career development & training opportunities to help you grow with us.
• Team recognition rewards and social events.
• Free parking on-site.
• Opportunities for internal promotions and cross-training.

If you are interested in this role, please apply with your CV for immediate consideration.