Product Manager

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Company: Irish Life Group Services Limited

• Full Time Permanent position

• Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.

As a Product Manager, working in the Product & Pricing Team, reporting to the Senior Product Manager, you will be required to:

Own the day-to-day product management process and help lead on product MI, insight and tracking.

Collaborate with the Proposition Development team on new product development and ensure that Irish Life Health's product range is comprehensive, competitive & profitable.

Be responsible for collaborating cross-functionally to deliver system readiness for any product changes required.

Manage Product Design.

Manage a team of 2 direct reports.

Product Management

• Work collaboratively with key stakeholders to ensure ILH products are innovative and meet customer needs.Implement and refine processes to deliver product changes and new range launches in a timely manner, including testing.
• Support the management and resolution of customer and distributor issues that arise due to either external and regulatory changes or internal & commercial decisions.
• Deliver adequate communications to support this with all necessary stakeholders.
• Collaborate with other functions to ensure the product training materials and communication of product changes to internal stakeholders are appropriate.
• Ensure that Irish Life Health products and literature are up-to-date with legislative and corporate changes or any changes required by the business.

Knowledge Expertise

• Be a knowledge expert on product benefits, competitor plans / market comparisons, legislation, rules, policy terms and conditions.
• Quality, Controls, Governance and Reporting
• Ensure familiarity with risk management programmes, how they impact on own area, and follow appropriate risk management procedures to control, monitor and report on business activities.
• Ensure compliance with Company policies, regulatory, professional and legal requirements.Ensure familiarity with and assist in the development of risk management programmes.
• Manage the product portfolio to ensure the product architecture meets ILH strategic goals. Ensure the product architecture is a business enabler and not a constraint.
• Collaborate with Proposition team to understand the needs of various segments of ILH portfolio and input into continual benefit refreshes to continue to meet those needs.

Training and development

• Produce or sign off on & in some cases deliver product related training.
• Help maintain all training material up to date, complete and fit for purpose.

Product strategy and innovation

• Support the Senior Product Manager in the implementation of the overall product strategy for health business.
• Ensure that all new product development initiatives are robust and product literature produced are to the highest quality standard.

• 5+ years of product management experience, with some commercial responsibility with a proven track record of driving growth in the business.
• Knowledge of Health Insurance market in Ireland and associated regulation.
• Business management needs and challenges faced by customers, competitors in the space, and emerging trends that could shape new opportunities.
• Excellent knowledge of the regulatory rules that govern the product landscape including all rules and regulations set by both HIA, CBI and the Revenue Commissioners where applicable.
• This is an F&P role. MMC is required - APA in Health Insurance.

• Excellent project management skills
• Drive for customer satisfaction: Puts the customer at the heart of the business, and effectively co-ordinates all aspects of their role to maintain a focus on bringing value to the end customer
• Superior ability to deliver on time and with results
• Ability to analyse, interpret and act upon both qualitative and quantitative data
• Innovation and Change
• Risk and Control
• Problem Solving & Decision Making
• Team Working & Cross Functional Collaboration

About us

Irish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets. We are one of Ireland's leading financial services groups with over 1.5 million customers. For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.

ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.