Hotel Front Office Receptionist

12 hours ago

Naas, Co Kildare, Ireland Killashee Hotel Full time

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At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.

We now have a fantastic new opportunity for an experienced Front Office Receptionist to join our team and contribute to the future success of Killashee Hotel.

Main Duties:

Providing an excellent customer service experience to all clients
Usage of Opera Cloud Front Office System
Working as part of the Front Office Team (reception, reservations and guest relations)
Day to day running of the Reception Desk and switchboard
Processes reservations, cancellations and modifications promptly
Up sell Hotel Packages & amenities
Understanding the hotel's policy on guaranteed reservations and no-shows
Ensure all guests queries are handled promptly and efficiently
Professional and prompt check in and checkout of guests
To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel

Key Requirements:

Excellent communication skills
Self-motivated and have positive attitude
Passionate about hospitality and excellent service
Flexible with hours/ own Transport
Will have previous experience in a similar role in a 4 star hotel
Be an excellent communicator, have fluent English and have a very high standard of personal presentation

Why work with us:

We provide excellent learning and development opportunities
All our team members receive free leisure centre membership
Discounted rates for FBD Hotels and Resorts
Employee Assistance Programme and Wellness initiatives
Affinity discount with FBD insurance for home, car and travel
Free parking on site
Meals provided on duty
Employee referral incentive scheme
Social team events
Flexible working hours
Excellent working environment focused on team appreciation
Team Recognition programme

At Killashee we thrive to succeed in all areas of the hotel by incorporating our company values, as a team we think about the guest in everything we do, we treat each other with respect, we work cohesively as one team, we are creative and think outside the box and finally we have a can-do approach and take accountability.Seniority level

Seniority levelNot Applicable

Employment type

Employment typeFull-time

Job function

Job functionOther
IndustriesHospitality

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