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Front Office Professional

2 weeks ago

Naas, Co Kildare, Ireland beBeeHospitality Full time

Join us in our search for a talented Front Office Receptionist to bring their skills and passion to our team.

We are seeking an individual who will provide exceptional customer service, work effectively in a fast-paced environment, and be committed to excellence in all aspects of their role.

The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to deliver outstanding results. They will also be able to work well under pressure, handle multiple tasks simultaneously, and maintain a professional demeanor at all times.

Key Responsibilities:
  • Provide exceptional customer service to all clients
  • Utilize technology such as the Opera Cloud Front Office System to efficiently manage reservations and front desk operations
  • Work collaboratively with the Front Office Team (reception, reservations, and guest relations) to achieve common goals
  • Operate the Reception Desk and switchboard in a prompt and efficient manner
  • Process reservations, cancellations, and modifications accurately and promptly
  • Upsell Hotel Packages and amenities to guests
  • Understand and implement hotel policies regarding guaranteed reservations and no-shows
  • Ensure all guest queries are handled promptly and efficiently
  • Perform check-in and check-out processes professionally and promptly
Requirements:
  • Excellent communication skills
  • Self-motivated and positive attitude
  • Passionate about hospitality and delivering exceptional service
  • Flexible with hours/own transport
  • Previous experience in a similar role in a 4-star hotel
  • Excellent communicator with fluent English and high standard of personal presentation
Why Choose Us:
  • Excellent learning and development opportunities
  • Free leisure centre membership for all team members
  • Discounted rates for FBD Hotels and Resorts
  • Employee Assistance Programme and Wellness initiatives
  • Affinity discount with FBD insurance for home, car, and travel
  • Free parking on site
  • Meals provided on duty
  • Employee referral incentive scheme
  • Social team events
  • Flexible working hours
  • Excellent working environment focused on team appreciation

Our company values include teamwork, creativity, and accountability. We believe that every member of our team is essential to our success and strive to create a positive and supportive work environment.