Hotel Receptionist

4 weeks ago

Dublin, Dublin City, Ireland Royal Marine Hotel Full time

The Royal Marine Hotel is currently accepting applications for the position of Receptionist to join our Front Office team in our 228-bedroom 4-star hotel.

We are seeking an enthusiastic, professional, and customer-focused individual with a passion for hospitality and delivering excellent guest service.

Job Summary:

The Hotel Receptionist plays a vital role in ensuring guests have a welcoming and seamless experience. This position involves checking guests in and out, handling inquiries, assisting with reservations, and providing outstanding customer service. The ideal candidate will be friendly, detail-oriented, and able to work in a fast-paced environment.

Role Responsibilities:

  1. Provide a warm and professional welcome to all guests upon arrival and throughout their stay.
  2. Efficiently handle check-in and check-out procedures using the hotel's Property Management System (PMS).
  3. Respond to guest inquiries in person, over the phone, and via email, ensuring all requests are met promptly and efficiently.
  4. Assist with reservations, amendments, and cancellations.
  5. Handle payments, pre-authorizations, and billing inquiries accurately.
  6. Collaborate with other departments such as housekeeping and maintenance to ensure guest needs are met.
  7. Maintain a thorough knowledge of hotel services, promotions, and local attractions to assist guests with recommendations.
  8. Address and resolve guest concerns or complaints in a professional manner, escalating issues when necessary.
  9. Uphold hotel policies and ensure compliance with health and safety regulations.
  10. Maintain a neat and professional front desk area at all times.
Hours: This is a full-time position requiring flexibility to work shifts, including evenings, weekends, and public holidays.

The ideal candidate must have:

  1. Previous experience in a reception or customer service role, preferably in a hotel or hospitality setting.
  2. Excellent communication skills (verbal and written) and a friendly, professional demeanour.
  3. Strong organizational skills and the ability to multitask in a busy environment.
  4. A keen eye for attention to detail and a proactive approach to problem-solving.
  5. Experience with a Property Management System (PMS) such as HOTSOFT (preferred but not essential, as training will be provided).
  6. The ability to work independently and as part of a team.
  7. A commitment to providing exceptional customer service.
Employee Benefits:

  1. Career development opportunities and training programs.
  2. Discounted spa treatments.
  3. Access to on-site gym and swimming pool.
  4. Meals on duty and healthy snack options.
  5. Free parking and participation in the bike-to-work scheme.
  6. Staff discounts on accommodation in our sister properties.
  7. Recognition programs, including Employee of the Month and Leaders of the Quarter awards.
  8. Employee referral bonuses.
Please note: Candidates must have full-time permission to work in Ireland.

If you are a hospitality professional looking for an opportunity to join a dynamic team and work in a prestigious hotel, we would love to hear from you
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