Commercial Account Handler

Internal Talent Acquisition Specialist | Brown & Brown Ireland | ella.obrien@bbrown.com

We are seeking a proactive and detail-oriented Account Handler to join our Farm First team. In this role, you will be part of a farm team of 15 dealing with a broad range of insurance products from personal lines, farm, and commercial lines. We work with over 2,700 farm policies representing 10% of the farm broker market and with 4 insurers in Farm (Aviva, Zurich, iSure and Axa). This niche team sits at the intersection of personal and commercial insurance, offering a unique environment to deepen your insurance expertise and as an ideal stepping stone for a future career in commercial insurance.

• Provide day to day support and servicing to existing clients on their insurance needs, e.g., issuing renewals and renewal comparisons
• Deliver exceptional service to customers with professionalism, empathy, and efficiency
• Understand customer needs thoroughly through active listening and informed discussions
• Handle ad hoc customer requests as they arise including mid-term adjustments, claims reporting and management
• Identifying new business opportunities and following up by issuing quotations to the client
• Carry out robust due diligence on customer risks and identify suitable market options and cover solutions
• Maintain correct and clear documentation and file notes in line with system protocols (e.g. Applied Relay)
• Contribute positively to a team-focused, professional, and solution-oriented environment

• APA or CIP qualification (or working towards)
• Experience working within a broking (personal or commercial) team with an understanding of insurance products and processes
• Strong interpersonal and communication skills with a customer-first mindset
• Attention to detail
• Collaborative team player who supports teammates and team leaders alike
• Excellent time management, with commitment to reliability and productivity
• Willingness to take initiative and help drive a positive team culture
• Understanding of and compliance with fitness and probity standards and the Minimum Competency Code
• Experience using Relay is helpful but not essential

• A supportive and collaborative team culture
• Continuous professional development opportunities
• Opportunity to make a real impact within a growing and dynamic business
• Competitive salary and benefits package

If you are passionate about service excellence, confident in your technical ability, and thrive in a collaborative environment, we would love to hear from you.

Apply Now by submitting your CV and cover letter to RecruitmentIreland@bbrown.com. For queries or an informal discussion, contact Ella O'Brien at +353 21 453 6889 or via email at ella.obrien@bbrown.com.

About Brown & Brown Ireland (formerly O'Leary Insurances)

Brown & Brown Ireland provides a comprehensive insurance broking service to customers in Ireland and abroad. Our culture emphasizes teamwork. We are inclusive and hire people from diverse backgrounds. We currently employ more than 200 teammates across 6 locations nationwide. Brown & Brown Ireland is part of Brown & Brown, Inc., a publicly traded company (NYSE:BRO).

Brown & Brown Ireland is an inclusive employer and welcomes applications from people of all backgrounds and abilities. Please let us know if you require reasonable accommodation during any stage of the recruitment process.

Brown & Brown Insurance Brokers (Ireland) Ltd, trading as Brown & Brown, is regulated by the Central Bank of Ireland.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service, Administrative, and Consulting
• Industries: Insurance, Insurance Agencies and Brokerages, and Insurance Carriers

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