Floor Manager

'Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and Castleisland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience and standards of excellence. Awarded a 'Great Place to Work' in December 2024 - 2025 and Green Hospitality Certified.

The team at the Killarney Towers Hotel is currently recruiting a Floor Manager to join their Pigs Lane team. This is a full-time position, reporting to the General Manager..

What you'll do:

• You will manage the day to day operations of Pigs Lane, managing a team of 10.
• You will work with your team to increase sales while ensuring the highest standards of quality and service are achieved.
• You will complete weekly rosters on Alkimii in line with budgets working closely with the business.
• Management and development of the team insuring learning and development is at the core.
• Ensure all service standards are consistent and maintained to the highest level at all times.
• Resolve guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all time.
• Maximise all sales opportunities and promote a sales environment.
  
  

About you:

• A minimum of 2/3 years experience in a management role in a similar environment.
• Strong communication skills with the ability to work under pressure.
• Highly customer and management focused.
• Great attention to detail and fluent English is essential.
  
  

Why O'Donoghue Ring Collection?

When you join the O'Donoghue Ring Collection, you join a community of smart, caring, talented individuals working together to deliver first-in-class results. Here are some ways we support and invest in our team:

• Awarded a Great Place to Work 2024 - 2025
• Competitive salaries
• Discounts on Hotel Stays and, special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
• Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
• Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
• Free Coffee on Duty, provided for in our newly refurbed canteens.
• Discounts for Take-Away, further discounts for takeaway teas and coffees for staff members.
• Career Progression, we set a clear career path with each of our interested employees.
• Employee Fitness, free access to the leisure centres, Family discounts to membership in our range of Leisure Centres.
• Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and spa treatments in our award-winning Spa.
• Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development, and cross-training in different departments.
• Team Events, social Calendar of team events such as employee appreciation week, and much more.
  
  

If you want to make an impact, O'Donoghue Ring Collection is the place for you. Not sure if you meet all the qualifications? If this role excites you, we encourage you to apply. Explore all opportunities on our careers page.

O'Donoghue Ring Collection is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team -, including individuals with different backgrounds, abilities, identities and experiences.
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