M365 Productivity Engineer

M365 Productivity Engineer

Company: Sun Life

The M365 Productivity Engineer is a versatile team player, client advocate, and solution designer who thrives on solving complex business problems using industry-leading tools and innovative approaches. Focused on productivity and collaboration, the engineer will deliver world-class end-user experiences through cutting-edge Microsoft technologies.

• Assist the team with designing and delivering scalable, cost-effective, and secure technology solutions for end-user platforms and infrastructure that align with the global technology roadmap.
• As a subject matter expert, oversee engineering artifacts, roadmaps, service improvements, and feature enhancements while addressing technology knowledge gaps.
• As a technical lead, build, validate, test, and document solution designs while ensuring smooth operational transitions through knowledge sharing.
• Develop and maintain design specifications that meet technical, functional, and non-functional requirements, adhering to service definitions, geographical needs, and architecture/security standards.
• Implement infrastructure solutions to enhance management, stability, security, disaster recovery, and cost-efficiency in the global end-user computing environment.
• Maintain documentation for all technical services and solutions in compliance with accepted service design standards.
• Collaborate with operational teams to analyze incident and problem data for continuous improvement and capacity management.
• Collaborate with various IT teams (networking, servers, storage, security, service desk, and front-line support) to deliver optimal solutions.
• Execute projects in partnership with other Sun Life teams including: On-Premise AD, Entra ID, Entra P2, Conditional Access Policies, Azure, Microsoft InTune, Teams, BitLocker, SCCM, and Windows 11.

• Solid written and verbal communication skills as well as strong interpersonal skills
• Strong troubleshooting and research skills used to match technology solutions to business needs including estimation, project sizing and project management
• General knowledge of networking, servers, storage and data security concepts
• Broad multi-platform and multi-industry experience
• Proven troubleshooting and problem-solving skills
• University degree/college diploma in related discipline(s) or equivalent work experience
• 7+ years of industry experience in the IT industry

• Deep understanding of Microsoft 365 technologies and Security concepts
• Advanced On-premises AD – specifically related to security
• Advanced Azure AD / Entra AD – specifically related to security
• Advanced Knowledge around Graph API
• Experience with Identity Management / SSO
• Experience with InTune
• Experience with Entra ID P2 features
• Experience with Conditional Access Policies
• Experience with Microsoft MTO / Cross Tenant Synchronization
• Experience with Certificate Templates and PKI

• We're honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work Canada.
• We are recognized by Excellence Canada with the Canada Order of Excellence for Mental Health at Work.
• Wellness programs that support mental, physical, and financial health
• Opportunity to move along a variety of career paths with networking potential
• Hybrid work options available, allowing you to work from home or in the office depending on business needs

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date. Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life's policies and practices.

The base pay range is for the primary location. It may vary based on work location and other factors. In addition to Base Pay, eligible Sun Life employees participate in incentive plans, with discretionary payments based on individual and company performance. Some sales-focused roles have additional incentive plans based on sales results.

Diversity and inclusion are core to our values at Sun Life. We welcome applications from qualified individuals from all backgrounds. We provide accommodations upon request during the application process. We are a hybrid organization offering flexibility to work from the office or virtually, depending on business needs.