Solution Engineer

The Senior Solution Engineer - Technical Product Owner is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

• Drive the technical vision and execution of a product, focusing on the technical aspects of product development and working closely with engineering teams
• Understand and translate business requirements into technical specifications, ensuring that the product aligns with both user needs and technical feasibility
• Formulate and define systems scope and objectives for complex projects and foster communication between business stakeholders and technology
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Code scripts as needed to support the business and development of requirements
• Consult with business clients to understand and assess system functional specifications to meet organizational goals
• Gather specifications and create/manage artefacts such as Epics and user stories or Business Requirements documents, including Acceptance criteria and Functional and Non-Functional requirements
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties as assigned
• Appropriately assess risk, drive compliance with applicable laws, rules and regulations, adhere to Policy, and escalate, manage and report control issues with transparency

• Significant relevant experience
• Strong technical background with experience in software development, engineering, or related fields
• Track record of Agile Scrum Experience
• Proficiency in using Jira and Confluence
• Experience working with databases and knowledge of SQL, with intermediate/advanced Microsoft Office Suite skills
• Proven interpersonal, diplomatic, management and prioritization skills
• Experience in banking domain or financial services
• Proven experience of creating system, process and/or data flows using industry tools
• Clear and concise written and verbal communication
• Proven ability to manage multiple activities and build/develop working relationships
• Self-motivation to take initiative and master new tasks quickly
• Ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
• Problem-solving: ability to solve complex issues and remove barriers, understanding internal and external organizational structures, dynamics and trade-offs
• Committed to a customer-first approach
• Growth mindset: passion for learning and sharing knowledge
• Experience with different project methodologies (including Waterfall and Agile) is preferred
• Ability to work with remote teams
• Some project management experience would be an advantage

• Bachelor's degree/University degree or equivalent experience

• Job Family Group: Technology
• Job Family: Applications Development
• Time Type: Full-time

Disclaimer: Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If a disability requires reasonable accommodation to use our tools or apply for a career opportunity, this can be requested. Accessibility information is available on Citi. See Citi's EEO Policy Statement and Know Your Rights poster.

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