Designated Support Engineer

4 days ago

Cork, Cork, Ireland Broadcom Full time
Overview

Join to apply for the Designated Support Engineer role at Broadcom.

Responsibilities
  • Upskill on our support processes and products and understand how we work as part of a global team.
  • Begin to troubleshoot customer issues with the support of tenured engineers using the knowledge you have gained.
  • Engage regularly with VMware by Broadcom engineering teams to bring value to customers and to resolve escalated issues.
  • As your skill set grows, you may work on additional product lines and progress your skillset on more technologies or seek to become an expert in a wide variety of products and technologies related to our portfolio.
  • Throughout this time, you will continue to develop through training, learning tools, research time and training days.
  • As you approach the 12-month mark, opportunities may emerge to share your knowledge and experience with newer members of your team.
Qualifications / What you will need
  • 5+ years of industry experience in the virtualization domain.
  • Ability to learn new communication and technological skills, including Technical Expertise, Applied Logic, and Time, Queue and Customer management.
  • Resolve customer queries while providing world-class support.
  • Troubleshoot, research, and resolve issues using labs, log bundles, knowledge bases, peer-to-peer collaboration, and other tools you will learn in this role.
  • Partner with Engineering, Field Teams and Technical experts to resolve issues and make it easier for customers to use our technology.
  • Update and create knowledge articles for global circulation and use based on the issues you have resolved.
  • Work in an environment of trust, ongoing development, and coaching, supported by a team of skilled engineers and a leadership team committed to your success.
Leadership & Team Structure
  • The selected candidate will report to a Technical Support Manager with extensive enterprise support experience and a track record of developing the careers of team members.
  • Our leadership practices ethical management and provide a supportive work environment.
  • The core team comprises engineers at different levels (L1, L2, L3) supporting the VCF suite of products and operating within a 24x7 support structure.
  • Role requires Monday–Friday work with flexibility to cover shifts as needed to meet customer contractual requirements.
Location
  • Fixed: this role is based out of VMware by Broadcom's Cork office.
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Semiconductor Manufacturing

VMware by Broadcom is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national origin, sex, age, disability, HIV status, sexual orientation, gender identity and/or expression, marital status, or any other status protected by law. VMware by Broadcom will provide reasonable accommodations to employees with protected disabilities consistent with local law.

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