Client Services Consultant

2 weeks ago

Dublin, Dublin City, Ireland Qstream Full time

Qstreamers work in an open environment where curiosity, adaptability, accountability, sense of urgency, and intelligence are daily thoughts and actions and, honestly, just come naturally. Qstreamers come to work with the passion to get things done while always putting our customers first. The Client Services team plays an essential role in the success of our clients by accelerating the time to first value and ensuring that their internal Qstream programs are a major success and yield optimal results for the duration of their contract.

The successful candidate will report to Richard Kingston - Director, Client Services.

Roles & Responsibilities
  • Mentor, guide and advise clients as they integrate Qstream into their organisation
  • Facilitate project kick-off, planning and post-launch calls via online meetings
  • Gain and maintain knowledge of the customer's key business objectives and success metrics, and provide valuable insight into how to use Qstream to reach those goals
  • Provide ongoing support and recommendations to help clients make key implementation decisions along the way
  • Manage project timelines and ensure all deadlines are met consistently
  • Conduct end-of-Qstream review meetings to highlight valuable insights and ensure clients can access and interpret reporting
Product Training & System Implementation
  • Use technical training and problem-solving skills to help clients learn how to use our product. Demonstrate Qstream's functionality through online webinars and dedicated training workshops for clients.
  • As a power-user of Qstream, assist with implementation tasks and ongoing administration for clients, including: Qstream configuration, user management, manager hierarchy set-up, data management and reporting, and more. You will also be responsible for integrating Qstream into other client systems to ensure a seamless experience for end-users.
Relationship Management
  • Act as a trusted advisor and advocate for the client throughout the entire lifecycle of a customer account
  • Build and maintain strong relationships with key decision makers and all members of the client's internal Qstream team
  • Clarify product features and solutions as needed to increase customer adoption and improve satisfaction
  • Collaborate across internal teams, including Sales, CSM, Marketing and Product Management
  • Communicate complex issues and solutions in an easy-to-understand way
Experience
  • 3+ years' experience in a client-facing role
  • Proven "power user" of a complex enterprise SaaS-based solution
  • Project Management experience (PMP or equivalent an advantage)
  • Experience presenting to clients (in-person and via online webinars)
  • Delivery of technical training an advantage
  • Software Implementation experience an advantage
  • L&D experience an advantage
What's in it for you?
  • We offer a competitive salary, ongoing professional development, a comprehensive benefits package including Laya healthcare & dental cover plus 4 weeks of paid vacation.
  • To offer the safest environment we have been working hybrid or fully remote and will continue to provide remote options for employees, with onboarding and ongoing support.

EEO statement and agency information have been removed for clarity. Qstream is an equal opportunity employer.


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