Analyst - Claims

What you'll doWhen our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you

In this role, you will protect the assets of the organization relative to legal liabilities incurred as a result of damages sustained by Wendy's employees and third parties who are involved in accidents related to our premises, property, vehicles, and/or products. You will also administer claims under various line of liability insurance (including general liability, property, product liability, and state workers' compensation), working collaboratively with claims TPA for workers' compensation claims and other claims as necessary and appropriate. The Analyst will effectively manage assigned claims with a goal of mitigating the Company's risks on individuals claims and in support of the overall claims portfolio through timely and effective claim management strategies and consistent application of process and experience.

Responsibilities

• Conduct investigations in a risk-based manner, obtaining information regarding facts, defenses and claimed injuries for claims as appropriate to support defense of claims with low to medium complexity with minor supervision. Assist with investigations of complex claims as assigned by supervisor. Partner with TPA, if applicable, to understand applicable statutory and regulatory scheme as part of early case assessment to ensure necessary information is gathered and optimal process is followed. Effectively leverage restaurant management, HR, security, safety, and other Company resources as needed to best support cost-effective claims management.
• Conduct early case assessment and continuously evaluate several key factors, including available facts and evidence related to potential liability on claim, applicable statutory and regulatory scheme, and other considerations that could impact ultimate risk for purposes of determining eligibility for benefits and/or compensation under applicable insurance program, timely and accurately setting and adjusting legal reserves up to applicable limit and providing timely and accurate claim information for effective review by escalation approvers as needed, identifying and executing effective negotiation and settlement strategy, and, if applicable, aligning effective litigation strategy. This may include effectively partnering with other stakeholders, such as TPA, supervisors and/or other leadership in department, and outside counsel, as applicable, to provide strategic direction/business objectives, obtain input and/or advice to inform assessment and strategy, and/or ensure appropriate alignment and visibility.
• Effectively develop rapport with injured individual or damaged party to gather information, provide guidance and facilitation of claims process, and assess claim severity and risk. Manage claims portfolio with a goal of cost-effective and timely resolution of claims where possible, effectively leveraging analyst experience, Company claims experience, and advice and input from internal and external resources as appropriate.
• Continuously evaluate opportunities for education, training, and/or process improvements related to claims prevention and/or claims management, with a goal of helping to unique insights that may help inform process improvements or changes for claims team or other departments (ex. safety, ops, security, HR). Provide appropriate visibility to claim supervisors to help inform on trends and new high risk situations. Develop and maintain resources, job aides, and other materials to support education and training.
• Manage and direct vendors providing various support services and representation of the Company in relation to the claims process. Promote effective utilization of vendors (ex. Kingstree) and collect information and insights related to help support effective partnership with those vendors.
• Consistently document claims in established claims management system to ensure complete and accurate records of all claims. Maintain accurate diaries for all active claims, documenting actions taken and follow up needed.
• Other duties as may be assigned to support claims group, Global Litigation, Employment & Claims Team, and/or Legal Department.

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What we expect from you

• Bachelor's Degree is required.
• At least 2 years GL or W/C claim experience is required.
• Strong organizational skills and ability to prioritize and multi-task.
• Strong interpersonal communication skills, management and influence skills, including ability to effectively listen and communicate, quickly build rapport, and deescalate situations.
• Precise analytical skills
• Excellent verbal and written communication.
• Ability to perform moderately complex mathematical and financial calculations in an accurate manner based on a variety of independent variables.
• Strong collaborative partnership and cross-functional leadership skills.
• Detail oriented with strong technical, analytical and problem-solving skills.
• Moderate proficiency with the use of Microsoft Office and prior experience utilizing a Risk Management Information System application.

"Wendy's was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. * The target annual bonus for this role is 7.5% of annualized base salary, based on actual company and personal performance. Our square burgers make us different and so do our benefits Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.*

NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws."

Education: Bachelor's Degree

Travel: 5%

Pay Range: $52,000 - $88,000 Annually

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

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