Reservations Executive

At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.

We now have a fantastic new opportunity for Reservations Executive to join our team and contribute to the future success of Killashee Hotel.

Key Requirements:

1. Flexible with hours
2. Experience with Opera preferable but not essential
3. Administration experience
4. Highly motivated with a positive attitude
5. Strong leadership, time management and organisational skills
6. Attention to detail is a must

Duties:

1. Manage telephone and email enquiries
2. Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
3. Produce quotations and written confirmation to all clients
4. Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
5. Maintain a thorough understanding of properties facilities and processes.
6. Ensure that all business leads and opportunities are followed up in a timely manner including enquiries and provisional bookings.
7. Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate
8. Deal with all clients in a professional and friendly manner
9. Address any guest complaints, queries and suggestions quickly and efficiently
10. Adhere to all Company policies including but not limited to Customer Care, Health & Safety, Fire Safety, Cash Handling etc.
11. Comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment
12. Use of onsite computer systems including Hotsoft, Availpro & ResDiary.
13. Liaise regularly with relevant managers in relation to reservations
14. Attend hotel meetings as required, ensuring effective communication at all levels.
15. Ensure all business standards and reservations plan are followed in line with policies set out.
16. Work as part of a team

Why work with us:

1. Excellent learning and development opportunities
2. All our team members receive free leisure centre membership
3. Discounted rates for FBD Hotels and Resorts
4. Employee Assistance Programme and Wellness initiatives
5. Affinity discount with FBD insurance for home, car and travel
6. Free parking on site
7. Meals provided on duty
8. Employee referral incentive scheme
9. Social team events
10. Flexible working hours
11. Excellent working environment focused on team appreciation
12. Team Recognition programme
13. Career Progression

If you would like to join our friendly and talented team, please forward your CV.