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Service Desk Technician II

4 weeks ago


Dublin, Dublin City, Ireland ZipRecruiter Full time

Job Description

Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. We have a 'People First' culture and we focus on our employees' well-being and professional development. With over 400 professionals and locations throughout Ohio, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.

The Service Desk Technician II role involves providing technical support and assistance to our internal staff regarding hardware, software, and network-related issues. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve problems efficiently.

Responsibilities

  • Provide technical support to internal staff via phone, email, or in person, addressing hardware, software, and network issues promptly and effectively.
  • Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals.
  • Install, configure, and maintain software applications and operating systems on desktops and laptops.
  • Collaborate with other IT team members to escalate and resolve complex technical issues in a timely manner.
  • Document all support activities, including resolutions, in the ticketing system and ensure accurate records are maintained.
  • Assist with IT projects, including software upgrades, hardware deployments, and system migrations.
  • Stay up-to-date with advancements in technology and industry trends to continuously improve technical skills and knowledge.

Knowledge, Skills, & Abilities

  • Proficiency in troubleshooting hardware, software, and network issues on Windows and/or Mac platforms.
  • Strong knowledge of Microsoft Office Suite, Active Directory, and basic networking concepts.
  • Experience with ticketing systems (e.g., ServiceNow, JIRA) and remote desktop support tools.
  • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
  • Customer-focused mindset with a dedication to providing exceptional service and support to internal stakeholders.
  • Ability to work independently and collaboratively within a team environment, prioritizing tasks effectively to meet deadlines.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field or equivalent job experience.
  • Minimum of 2-3 years of experience in a similar technical support role, preferably in a corporate environment.
  • IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
  • Flexibility to work occasional evenings or weekends to support business needs and participate in on-call rotations if required.

Benefits

Rea offers a wide variety of benefits to help support our employees' health, wellness, and financial goals.

  • Health Care Plan (Medical, Dental & Vision).
  • Retirement Plan (401k).
  • Life Insurance (Basic, Voluntary & AD&D).
  • Paid Time Off (Vacation, Sick & Public Holidays).
  • Family Leave (Maternity, Paternity).
  • Short Term & Long Term Disability.
  • Training & Development.
  • Wellness Resources.
  • Four (4) weeks PTO.
  • Twelve (12) paid holidays, of which three (3) are floating holidays.
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