Senior Application Monitoring Engineer

3 weeks ago

Cork, Cork, Ireland Eir evo Full time
Senior Application Monitoring Engineer

Due to continued expansion of eir evo we are now seeking to recruit an experienced Senior Application Monitoring Engineer who will become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment.

Responsibilities
  • Demonstrate great determination in resolving complex issues and closing service tickets
  • Be comfortable at handling major incidents and providing leadership and input into resolution
  • Be customer focused and deadline oriented in a strict SLA driven environment
  • Supervising the Service Desk activities and engineers
  • Monitoring and reviewing team/individual performance
  • Production of weekly reports on performance levels of the Service Desk including Service Levels, calls outstanding, trend analysis and exception reporting
  • Effective communication with other members of IT division including IT Management
  • Identify gaps in processes and services
  • Write efficient, easy to follow user guides and documentation and maintain a clear focus on building knowledge management
  • Assist SDM with weekly, monthly Reporting
  • Team Planning management (annual leave, Rota, Week-end coverage for remote support, special events/support needs…)
  • Hands on technical duties related to providing infrastructure support in a Virtualized environment (Windows Servers, VMware, AD, MS Exchange, MS SQL)
  • Daily Team huddle leading
  • Bi-monthly 1-2-1 meeting with team members
  • Maintaining Team cohesion
  • Regular tickets quality checks (ITIL conformity, content, follow-up)
  • Team members' education/training
  • Processes and documentation creation, update, and lifecycle follow-up
  • Escalating issues to management and others as needed
Experience
  • Demonstrated people management / team lead experience and excellent communication skills, both verbal and written
  • 3+ years' experience supporting a Windows / VMware environment
  • Experience with change management in a corporate environment
  • Experience dealing with senior technical and management stakeholders in a corporate environment
  • Strong problem solving and analytical skills based on 3+ years' experience in a technical support role
  • Good experience in working with Windows Servers, VMware, Active Directory, MS Exchange, ITIL knowledge and technical certifications

REF: EVO7503

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.

eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo


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