Field Service Engineer

2 weeks ago

Galway, Galway, Ireland ICE Jobs Full time
To Apply for this Job Click Here

The Field Service Engineer provides technical support and advice to users across multiple sites, platforms and technologies. S/he will also be responsible for completing maintenance days, managing days and implementing IT projects for our clients. S/he will respond to escalations requiring on-site support to resolve issues on customer sites.
The postholder reports to the Head of Technical Solutions on a day-to-day basis.
Key Accountabilities

  • Working across teams and closely with our customers, promote and deliver high-quality technical support.
  • Responding to and resolving technical issues for our customers both remotely and onsite as required.
  • Completing remote and onsite recurring maintenance checks.
  • Working on customer sites for managed days.
  • Manage set-up activities for small to medium-scale deployments/projects.
  • Ensure changes and enhancements are carried out to the required standard and on time.
  • Always maintain clear and efficient communication with management and customers.
  • Achieve KPI's for each of the services delivered.
  • Maintain effective internal and external relationships with vendors, customers and service providers.
  • Develop, review and maintain support documentation to assist others in restoring services and reducing the impact of unplanned outages.
  • Research and test new product offerings which may become part of our service offerings.
  • Escalating issues to management as appropriate.

Education & Training

  • Maintain continuous personal development and participate in team-based development, education, training and learning.
  • Induction and training for assigned staff as required to maximise skill resources (to include workplace placements where applicable).

The above is not intended to be a full list of all duties involved, and consequently, you may be required to perform other appropriate duties assigned to you from time to time.

Essential Requirements

  • Relevant third-level degree and/or minimum 2-3 years industry experience in a similar role.
  • A strong working knowledge of Microsoft 365, Azure, SharePoint, Teams and Microsoft 365 Security and Compliance is essential for this role.
  • Full Clean Driver's License.
  • Technical Knowledge of the following:

Microsoft 365

  • Azure
  • Azure AD
  • Exchange Online
  • SharePoint / OneDrive
  • Teams
  • Intune
  • M365 Security & Compliance
    • Virtualisation – Hyper V & VMware.
    • Storage Area Networks (SAN's).
    • Disaster Recovery, including Datto BCDR and Azure Site Recovery or equivalents.
    • MS Windows Server: 2008, 2012, 2016, 2019, 2022
  • Domain Controller Setup.
  • Active Directory Administration.
  • Group Policy Management.
  • DHCP & DNS Management.
  • AD Domain Migrations.
  • Remote Desktop Server configurations.
  • SQL Server setups.
    • MS Exchange 2010 and above.
    • Windows 7, 10, 11.
    • Networking
  • Managed Switches.
  • VLAN's.
  • Wireless Access Points, stand-alone, mesh.
  • Routers / Bridging.
    • Security
  • Firewalls such as SonicWall, Fortinet, Cisco, other.
  • Spam Filtering.
  • Web Filtering.
  • Endpoint protection such as Bitdefender,
  • Security best practices
    • Backup setups such as ArcServe, Veeam, Symantec, CommVault, Azure Backup.

Apply today

To Apply for this Job Click Here
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