Customer Service Advisor

4 weeks ago

Cork, Cork, Ireland Capita Pension Solutions Full time
Customer Service Advisor - Hybrid in Clonakilty

Join to apply for the Customer Service Advisor - Hybrid in Clonakilty role at Capita Pension Solutions

Customer Service Advisor - Hybrid in Clonakilty

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Advisor - Hybrid in Clonakilty role at Capita Pension Solutions

Capita Ireland are recruiting a Customer Service Advisor to join our team on a full time basis. This role is based at our office in Clonakilty.

You'll join a small, friendly and dedicated team to support our clients customers with general enquiries and ensure a positive impression and proactive service is provided at all times.

You'll work across Monday to Friday between the hours of 8am to 6pm.

This position is full time time, working 37.5 hours per week.

The address for our office is: West Cork Business and Technology Park, Co. Cork, P85 YH98

Available to start as soon as possible.

Job Description

What you'll be doing:

As a Customer Service Agent, you will be supporting a long-standing client of Capita. The varied role will include providing a fantastic customer experience on all interactions both with the client and their stakeholders. We manage inbound and outbound calls, secure medical appointments while processing large volumes of data entry on new and existing applications. We manage a digital mail room in our Clonakilty offices where inbound and outbound correspondences are processed.

You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence. Attention to detail and accuracy is key in this role.

  • Handle a high number of customer queries via telephone and complete administration tasks
  • Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
  • Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
  • Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
  • Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

What We're Looking For
  • Previous experience working in similar environment
  • Being highly methodical with a thorough attention to detail
  • Strong communication skills and the ability to build rapport with all callers
  • Having excellent organisational skills
  • Having the ability to work to stringent customer service SLA's and KPI's
  • Demonstrating confidence and the ability to communicate clearly and effectively
  • Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
  • Bringing a proactive attitude with the ability and ambition to develop role in the future

What's in it for you?

You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
  • €26,325 per annum
  • 22 days annual leave (pro rata for part time)
  • access to Wrkit – giving you access to lifestyle savings, & discounts
  • cost of eyecare vouchers for eye examinations and money towards glasses if required
  • access to Capita pension scheme
  • access to Employee Assistance Programme
  • life Assurance Benefit
  • cycle2work scheme….and plenty more

What We Hope You'll Do Next

Choose 'Apply now' to fill out our short application.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we'll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

#CEOFFICEHIGHSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
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