Customer Service Advisor

3 days ago

Cork, Ireland Staffline Group PLC Full time

Job description

🌟 We're Hiring: Customer Service Advisor (Hybrid) - Cork 🌟

Are you passionate about delivering outstanding customer service? Do you have experience in hospitality, insurance, or a contact centre environment? We're looking for a Customer Service Advisor to join our friendly and professional team in Cork

📍 Location: Cork (Hybrid - part remote, part office-based)
📞 Role: Inbound Customer Service Calls
📅 Experience Required: 2-3 years in a customer service role
🕒 Employment Type: Full-Time

What You'll Be Doing:

Answering inbound customer calls in a professional and efficient manner

Resolving queries, providing information, and ensuring a positive customer experience

Updating internal systems accurately after each interaction

Working as part of a team to meet performance and service targets

Following processes and maintaining high quality standards

What We're Looking For:

2-3 years of customer service experience (Hospitality, Insurance, or Contact Centre preferred)

Excellent communication and interpersonal skills

Ability to handle calls with empathy, patience, and professionalism

Strong multitasking and time management skills

Comfortable working in a hybrid environment with basic computer literacy

What We Offer:

Competitive salary and benefits

Hybrid working flexibility

A supportive and inclusive team culture

Full training and continuous development opportunities

Interested? We'd love to hear from you

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