Customer Service Advisor

3 days ago

Cork, Ireland Capita Full time

Residing in the republic of Ireland? Join Capita Ireland as a Customer Service Advisor - Office-Based in Clonakilty Are you passionate about delivering excellent customer service and looking to grow your career in a supportive, team-oriented environment? Capita Ireland is hiring a full-time Customer Service Advisor to join our friendly and dedicated team at our Clonakilty office. Location: West Cork Business and Technology Park, Co. Cork, P85 YH98 Working Hours: Monday to Friday, 8:00 AM - 4:00 PM (37 hours per week) IMMEDIATE START AVAILABLE What You'll Be Doing: Providing professional and proactive support to our clients' customers Handling general enquiries with empathy and efficiency Ensuring every interaction leaves a positive impression What you'll be doing: Handle a high number of customer queries via telephone. Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in similar environment Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. €25,974 per annum 22 days annual leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme....and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application and complete our assessment process so that we can find out more about you.

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