Customer Relations Specialist

4 weeks ago

Dublin, Dublin City, Ireland TTEC Full time

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Relations Specialist - French - English working hybrid in Sofia, Bulgaria, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

As a Client Relations Specialist, you will be in contact with both our business and consumer customer base, responding to multichannel queries for one of our partners, a global leader in the field of medical equipment in Sofia, Bulgaria. We strive to offer the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training, and confidence needed to do a great job.

During a Typical Day, You'll

  • Accept requests through voice and non-voice communication channels, log and identify the problem.
  • Respond to customers via email and calls.
  • Investigate the escalation, coordinate with other departments to identify the best course of resolution.
  • Keep all involved parties updated on the status of the case.
  • Manage customer expectations by considering customers' entitlements and issues.
  • Keep customers informed, set and follow up on commitments, and maintain precise case documentation and ownership.
  • Meet deadlines and deliver services according to customers' service level agreements.

What You Bring to the Role

  • Fluency in both French and English.
  • Proven proactivity, eagerness to learn and improve.
  • Previous experience in a customer-facing environment would be considered an advantage.

What You Can Expect

  • Competitive annual base salary plus bonus based on performance.
  • Continuous paid training on the latest technology.
  • Private Health/Medical Insurance, Dental Plan, and Eye Care Reimbursements.
  • 20 Annual leave days.
  • Standard working schedule: Mon-Fri - 9:30 - 18:30.

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat, or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology but also humanity. We make it a point to ensure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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