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Desktop Support Engineer

1 month ago

Dublin, Dublin City, Ireland Wipro Full time

Join to apply for the Desktop Support Engineer role at Wipro

Join to apply for the Desktop Support Engineer role at Wipro

As a Desktop Support Engineer at Wipro Technologies-Ireland, you will play a crucial role in ensuring that our technology environment runs smoothly and efficiently. This position offers an opportunity to leverage your advanced technical skills while working within a dynamic and collaborative team. You will be responsible for providing exceptional support to our clients and swiftly resolving technical issues that may arise


• Demonstrate advanced technical expertise in troubleshooting and fault resolution to ensure minimal downtime for users.

• Maintain a high level of proficiency in standard technology practices and tools, contributing to an effective IT environment.

• Communicate complex technical concepts and solutions to a non-technical audience in a clear and friendly manner.

• Possess robust technical knowledge of PCs, desktop hardware, laptops, Cisco phones, mobile devices, MAC devices, and tablets.

• Provide exceptional software support for tools including O365, Zoom, and Teams.

• Utilize Microsoft toolsets to effectively solve problems and troubleshoot various technical issues.

• Build and regularly update desktops and laptops, enhancing user experience and productivity.

• Participate in daily huddles with the Team Leader to discuss objectives and progress.

• Proactively tackle 2nd and 3rd line issues, diligently updating the issues log, and assist users in raising incident tickets for any unresolved problems.

• Undertake any other reasonable tasks as assigned, fostering flexibility and adaptability within the role.

This position demands a blend of technical prowess, effective communication, and problem-solving skills to contribute to our commitment to client satisfaction.

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

  • · Contributory pension
  • · Life insurance policy
  • · Private medical insurance.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

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