Senior Solutions Consultant

4 days ago

Dublin, Dublin City, Ireland Zendesk Full time
Overview

Senior Solutions Consultant role at Zendesk. The Senior Solutions Consultant is responsible for all technical, solution and competitive aspects of the Zendesk sales cycle. SCs must be both sales focused and technically savvy. They must be successful in selling to enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution.

Location

Location: Dublin, County Dublin, Ireland

Responsibilities
  • Work with Sales, Marketing, Product Managers and other cross-functional team members to provide the technical bridge between our Sales team and prospects.
  • Take ownership of the prime technical relationship with prospects to drive customer happiness by proactively delivering technical information to our customers onsite and virtually.
Requirements
  • 5+ years of presales experience
  • Understanding of how AI is impacting the customer service business, as well as knowledge of AI Technologies such as LLMs and ChatGPT
  • Knowledgeable of web and scripting technologies HTML, CSS, JavaScript, JSON and SaaS applications
  • Experience mapping RFI/RFP requirements to software solutions
  • Excellent interpersonal, communication, persuasion, presentation and writing skills
  • Experience scoping, managing and executing customer pilots and Proof of Concepts
  • Knowledge of SaaS business applications
  • Knowledge of one or more of the following: Customer Service Software; AI, Automation and Bots; ITSM; Data warehousing; Business intelligence; Workforce Management; QA; Integration & middleware
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
  • Outstanding solution scoping abilities, using existing solutions and influencing new product development
  • Bachelor's degree or equivalent experience; graduate degree is a plus
  • Must be willing to travel
  • Strong passion and people skills; ability to work independently on multiple projects
Desired Skills
  • Previous consulting experience implementing enterprise class software solutions
  • Domain expertise in specific industries
  • Knowledge of CCaaS and peripheral technologies
  • Experience in facilitating Design Based Thinking sessions
  • Ability to develop reference architecture in support of client solution
Work arrangement

Hybrid in this role is designed to give you a rich onsite experience packed with connection, collaboration, learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Equality, Diversity & Inclusion

Zendesk is an equal opportunity employer, and we are proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you require a reasonable accommodation to submit this application, please send an email to with your specific accommodation request.

Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Consulting, Information Technology, and Sales
  • Industries: Software Development
#J-18808-Ljbffr

  • Senior Solution Consultant

    3 weeks ago

    Dublin, Dublin City, Ireland Docusign Full time

    Join to apply for the Senior Solution Consultant - UKI role at Docusign3 days ago Be among the first 25 applicantsJoin to apply for the Senior Solution Consultant - UKI role at DocusignCompany OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the...

  • Senior Solution Consultant

    5 days ago

    Dublin, Dublin City, Ireland Docusign Full time

    Join to apply for the Senior Solution Consultant - UKI role at Docusign3 days ago Be among the first 25 applicantsJoin to apply for the Senior Solution Consultant - UKI role at DocusignCompany OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the...

  • Solution Consultant

    3 weeks ago

    Dublin, Dublin City, Ireland Docusign Full time

    Join to apply for theSolution Consultantrole atDocusign2 days ago Be among the first 25 applicantsJoin to apply for theSolution Consultantrole atDocusignCompany OverviewDocusign brings agreements to life.Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and...

  • Solutions Consultant

    5 days ago

    Dublin, Dublin City, Ireland Rippling Full time

    Join to apply for the Solutions Consultant (German Speaking) role at Rippling23 hours ago Be among the first 25 applicantsJoin to apply for the Solutions Consultant (German Speaking) role at RipplingAbout RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across...

  • Solution Consultant

    6 hours ago

    Dublin, Dublin City, Ireland Docusign Full time

    Join to apply for the Solution Consultant - EMEA Markets role at DocusignJoin to apply for the Solution Consultant - EMEA Markets role at DocusignGet AI-powered advice on this job and more exclusive features.Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign...

  • Senior Solution Consultant

    3 weeks ago

    Dublin, Dublin City, Ireland DocuSign, Inc. Full time

    Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...

  • Senior Solution Consultant

    5 days ago

    Dublin, Dublin City, Ireland Docusign, Inc. Full time

    Company OverviewDocusign brings agreements to life.Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives.With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.Until now, these...

  • Senior Hr Consultant Dublin

    3 weeks ago

    Dublin, Dublin City, Ireland Total Talent Solutions Full time

    Job Title: Senior HR Consultant Location: County Dublin Salary: €50,000 per annum Position: Full-time, Field Based Job Overview Our client is recruiting an experienced Senior HR Consultant to join their highly successful and professional consultancy team in Dublin 3.The successful candidate will work in a fast-paced and stimulating environment, providing...

  • Solutions Consultant

    3 weeks ago

    Dublin, Dublin City, Ireland Palo Alto Networks, Inc. Full time

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before.We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Solutions Consultant

    4 weeks ago

    Dublin, Dublin City, Ireland Palo Alto Networks, Inc. Full time

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...