Front Office Receptionist Full time

4 weeks ago

Dublin, Dublin City, Ireland Travelodge Ireland Full time

Front Office Receptionist Full time - Dublin 2 Hotel

Join to apply for the Front Office Receptionist Full time - Dublin 2 Hotel role at Travelodge Ireland

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Front Office Receptionist Full time - Dublin 2 Hotel

1 day ago Be among the first 25 applicants

Join to apply for the Front Office Receptionist Full time - Dublin 2 Hotel role at Travelodge Ireland

Our flagship Travelodge PLUS hotel on Townsend Street, Dublin 2. This 393-bedroom hotel includes 150 superior product rooms (SuperRooms) and is ideally located in Dublin 2, in the heart of the cultural, conference and entertainment district.

Key locations such as Trinity College, Dublin Castle, The Convention Centre, Bord Gais Energy Theatre, 3 Arena and Grafton Street are all within walking distance.

Department: Front Office

Purpose of job: To ensure the smooth and efficient running of the Front Office Department ensuring standards and guest satisfaction are maintained at all times.his person must create an exceptional climate of professional and personable service.

Responsible to: Front Office Manager

______________________________________________________

To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay
To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction
To assist guests at all times.
To become fully aware of 100% guest satisfaction and to implement agreed practices at all times.
To ensure all guest queries are handled promptly and efficiently.
To use initiative in relation to the speedy resolution of guests queries or problems
To report on all guest feedback to a Manager
To reflect and enhance the hotels mission statement and objectives in all activities
To ensure all departmental checklists are completed and checked by supervisor before going of duty.
Assist in improving results of customer services indices where necessary
To carry out departmental standards in accordance with the SOP manual
To ensure hotel standards are achieved at all times
To assist in ensuring that standards are maintained
To wear agreed uniform and to maintain uniform according to the agreed standard.
To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times
To accept flexible work schedule necessary for uninterrupted service to Hotel guests..
To provide support where necessary in other areas of the Hotel
To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and client needs
To ensure all GDPR and PCI policies and procedures are followed.
To assist in positively promoting sales within the department and maximize every sales opportunity.
To be aware of Hotel promotions or special activities going on in the Hotel/area

The Successful Candidate

Will have previous hotel experience, in a front office, reservation, sales and/or conference & events role.
Be proficient with Opera PMS or similar
Excellent communication skills.
Have a genuine passion delivering the highest standards in customer service, striving the meet and surpass our guests expectations.
Be target driven and ambitious to achieve goals.
Have exceptional organizational skills

Benefits To The Successful Candidate

Competitive Salary
Generous subsidized room nights and employee rate discounts across Irelands TIFCO hotels*
50% of food & beverage when availing of TIFCO employee complimentary & rate benefit programmes*
25& off food and beverage in TIFCO owned properties.*
Terms & conditions apply.
Full meals provided whilst on duty.
Uniforms provided.
Team monthly engagement calendar (team social events, well being initiatives, celebratory dates)
Employee recognition & rewards programmes.
Dedicated training and development planning specific to team members professional goals.

This is an excellent opportunity for a hospitality professional seeking development in their career. Excellent terms and conditions will be offered to the successful candidate.

Skills

customer service receptionist Opera TMS Attention to detail

Benefits

free meals on duty staff rates complimentary stays social eventsSeniority level

Seniority levelEntry level

Employment type

Employment typeFull-time

Job function

Job functionOther
IndustriesEvents Services

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Front Office Receptionist Full time