Systems Administrator

2 weeks ago

Cork, Cork, Ireland NETGEAR Full time

NETGEAR currently has an opening for a Systems Administrator, located in NETGEAR's European headquarters in Cork. You will be working in a small team on the Service Desk, providing first- and second-line support to users both onsite and remotely. Your main responsibilities will be providing first time fixes where possible, commissioning and building user equipment and triaging and escalating tickets when required including hardware setup, applications installation, supporting local and remote users, wireless, and telecom support. The ideal candidate will require a broad technical knowledge, is highly customer focused and can self-motivate to continuously improve the delivery of IT services for NETGEAR.

Key Responsibilities
  • Must deliver a culture of service excellence, always putting the customer, our people and our business at the centre of everything you do.
  • Experience of working in a fast-paced work environment where priorities are constantly changing is essential.
  • Demonstrate strong organisational skills and be accountable for your daily workload.
  • Demonstrate a systematic, disciplined, and analytical approach.
  • Be customer focused and passionate in ensuring that colleagues receive a high quality of service.
  • Capable of building productive relationships internally and externally across management and functional levels.
  • Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction.
  • Foster teamwork, work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Specific Responsibilities
  • Provide primary IT support for local and remote users by responding to IT support queries received via telephone, email, online or desk visits.
  • Good knowledge of Cloud technologies, experience of working and supporting Office 365 environment is a big advantage.
  • Proven technical experience in a Windows environment including configuration and troubleshooting.
  • Proven experience of configuring and supporting MAC OS.
  • Proven experience of scripting is a distinct advantage.
  • Proven experience of setting up and supporting printing services.
  • Good understanding of Networking along with Audio / Visual Systems.
  • Diagnose and resolve hardware faults such as PCs, screens, printers, phones etc.
  • First line of support for software issues and/or failures. Troubleshoot application problems independently, resolving or escalating as required. Engaging appropriate IT colleagues when required.
  • Mobile device – Windows mobiles – iPhone, Android and Intune Mobile Device Management.
  • Proven experience of with various application packages, MS Office, Antivirus and security software along with supporting business applications such as Oracle, Zyme etc.
  • Ability to work independently and think outside the box to bring problems to a successful resolution.
  • Work with the global and local IT team to deploy new systems and services across EMEA.
  • Train the user community on new systems and security procedures.
  • Ensure that the support of End User systems meets the continual need of the business and executive team, acting as an ambassador for End User Experience.
Skills & Experience

You are a strong team player with excellent customer service and communication skills in addition to the following technical experience:

  • Good knowledge of MS Windows environment.
  • Strong troubleshooting skills for hardware and software support.
  • Working knowledge of major OS administration, Windows, Linux, Mac OS X, etc.
  • JAMF administration.
  • Must have experience with various application packages, such as MS Office, MO365, and security packages.
  • Ability to work both independently and cooperatively, prioritizing tasks.
  • Zoom and Teams Video Conferencing.
  • Mobile Devices – Windows Mobile, iPhone, Android, MDM.
  • Minimum of 2 years of hands-on experience of Desktop support working directly with a local user base along with experience of supporting remote users.
  • Microsoft MCSE or A+ certification – minimum or bachelor's degree from an accredited University/College is preferred.
  • Excellent technical aptitude and troubleshooting skills.
  • A strong customer-focused communicator with excellent interpersonal skills.
Company Statement/Values

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.

We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You'll find our values woven through our processes, present in our decisions, and celebrated throughout our culture.

We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.

NETGEAR is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

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