Community Operations Analyst
4 days ago
With 2.26 billion active users each month, it is essential that an expert team of content reviewers are in place to skilfully manage mass amounts of uploaded material daily.
Main Duties:
- Assist client's community and help resolve inquiries;
- Investigate and resolve issues reported on client's platform;
- Spot and scope scalable solutions to improve support of community of users;
- Enforce client's Terms of Use by monitoring reports of abuse;
- Identify inefficiencies in workflows and suggest solutions;
- Escalate issues outside company policy to global team.
Essential Competencies:
- Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
- High adaptability and positive approach to challenges.
- Ability to make decisions and to solve problems, effective time management and prioritization skills, working as part of a team and consistently achieving KPIs.
Candidate Experience:
- Fluent in Hebrew and English, alongside cultural understanding of the market.
- Flexible in working in a fast-paced environment with different projects to work on.
- Degree/1+ years professional experience preferred.
Salary: €34-38,000 per annum (inclusive of shift allowance)
Location: Nova Atria, Blackthorn Road, Sandyford Business Park, Dublin 18
Hours: 37.5 hours per week Monday to Sunday (including Bank Holidays). Some weekend work is also required.
Shifts: Evening shift - 6.00 pm – 2:30 am
Contract Type: Permanent
Benefits: Free canteen onsite in client site during shift hours, Health Care & Extensive Training & Development. Free access to Covalen Group Scheme website, 24-hour Employee Assistance Programme (EAP), Wellness Programme, Tax Saver Scheme, Bike to Work Scheme.
To apply, please send your CV to Torben Jensen at torben.jensen@cpl.ie.
#J-18808-Ljbffr-
Analyst for Community Operations
5 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCareer Opportunity: Community Operations AnalystWe are seeking a skilled and motivated individual to join our team as a Community Operations Analyst at Covalen. In this role, you will play a vital part in delivering exceptional community support services to our clients, ensuring their queries are addressed promptly and efficiently. Your responsibilities will...
-
community operations analyst
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCommunity Operations Analyst – MAGHREBDublin, Ireland | Onsite | PermanentJoin a global tech company as a Community Operations Analyst, ensuring a safe and positive user experience while enforcing platform policies.What You'll Do:1. Investigate & resolve user-reported issues2. Review & moderate content within set guidelines3. Respond to user inquiries with...
-
Community Operations Analyst
5 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are currently hiring for the Hebrew speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and...
-
Community Operations Analyst
4 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are currently hiring for the Danish speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain...
-
Community Operations Analyst
5 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are currently hiring for the German speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and...
-
Community Operations Analyst Position
4 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeAbout the RoleAt Cpl Healthcare, we are seeking a highly skilled and motivated Community Operations Analyst to join our team. As a key member of our operations department, you will be responsible for investigating and resolving reported issues, enforcing clients' Terms of Use, and gathering and analysing data to develop ways to improve the overall user...
-
Community Operations Analysts German
4 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeHalloDo you want to work for a large social media platform? Then this is your opportunity I'm currently looking for German-speakers Community Operations Analysts to join a team in Dublin.As a Community Operations Analyst, you will be:1. Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or...
-
Community Operations Analyst
4 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCommunity Operations Analyst - HungarianLocation - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Day (9am - 5.30pm) or Evening shift (6pm to 2am)Language - HungarianAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...
-
Community Operations Analyst
4 weeks ago
Dublin, Dublin City, Ireland CPL Full timeWe are currently hiring for the Finnish speaking market for Community Operations AnalystMain responsibilities:- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site- Becoming and...
-
Community Operations Analyst
3 weeks ago
Dublin, Dublin City, Ireland CPL Full timeWe are currently hiring for the Hebrew speaking market for Community Operations AnalystMain responsibilities:- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site- Becoming and...
-
Community Operations Analyst
4 weeks ago
Dublin, Dublin City, Ireland CPL Full timeWe are currently hiring for the Maghreb speaking market for Community Operations AnalystMain responsibilities:- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site- Becoming and...
-
Community Operations Analyst
1 week ago
Dublin, Dublin City, Ireland CPL Full timeWe are currently hiring for the Danish speaking market for Community Operations AnalystMain responsibilities:- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site- Becoming and...
-
Community Operations Analyst
2 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are looking for a highly skilled Community Operations Analyst to join our team. As a key member of our community operations team, you will play a crucial role in ensuring the quality and integrity of our online content.About the JobThis is a full-time, permanent position with Covalen Solutions. The successful candidate will be responsible for...
-
Community Operations Analyst
5 days ago
Dublin, Dublin City, Ireland CPL Full timeCommunity Operations Analyst - DanishLocation - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am)Language - DanishAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years....
-
Community Operations Analyst
4 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are currently hiring for the German speaking market for Community Operations AnalystMain responsibilities:1. Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content2. Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site3. Becoming and...
-
Community Operations Analyst
3 weeks ago
Dublin, Dublin City, Ireland CPL Full timeWe are currently hiring for a variety of market for Community Operations AnalystMarkets include German, Italian, Portuguese, Spanish, French, Russian, Polish, Romanian, Hungarian, Dutch, and UkrainianMain responsibilities:- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially...
-
Community Operations Analyst
1 week ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are currently hiring for the Maghreb speaking market for Community Operations AnalystMain responsibilities:Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain...
-
Community Operations Analyst
5 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are currently hiring for the Danish speaking market for Community Operations AnalystMain responsibilities:Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain...
-
Community Operations Analyst
3 weeks ago
Dublin, Dublin City, Ireland CPL Full timeCommunity Operations Analyst - ThaiLocation - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Monday to Sunday (5x7) - (Day shift - 9am -5.30pm or Evening shift - 6pm to 2am)Language - ThaiAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations...
-
Community Operations Analyst
4 weeks ago
Dublin, Dublin City, Ireland CPL Full timeCommunity Operations Analyst - French AfricanLocation - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Monday to Sunday (5x7) - (Day shift - 9am -5.30pm or Evening shift - 6pm to 2am)Language - French AfricanAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...