Community Operations Analyst

4 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time
Community Operations Analyst - Hungarian

Location - Dublin

Contract type - Permanent

Work model - Onsite (Sandyford)

Working hours - Day (9am - 5.30pm) or Evening shift (6pm to 2am)

Language - Hungarian

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.

Community Operations Analyst Responsibilities:

1. Assist our client's community and help resolve inquiries empathetically, accurately, and on time.
2. Become and remain knowledgeable about client's products and community standards.
3. Make well-balanced decisions and be an effective advocate for our community.
4. Display strong interpersonal skills, verbal and written communication skills, and empathy.
5. Investigate and resolve issues reported on client's platform, such as requests for account support and reports of potentially abusive content.
6. Respond to user inquiries with high quality, speed, empathy, and accuracy.
7. Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve community support.
8. Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
9. Enforce clients' Terms of Use by monitoring reports of abuse on the site.
10. Review reported content within agreed turnaround times and standards of quality.
11. Identify inefficiencies in workflows and suggest solutions.
12. Recognize trends and patterns and escalate issues outside company policy to the global team.

Essential Competencies:

1. Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
2. High adaptability and positive approach to challenges.
3. Ability to make decisions and solve problems.
4. Effective time management and prioritization skills.
5. Ability to work as part of a team.
6. Ability to consistently hit KPIs on time.

Candidate Experience:

1. Proficient in market language and English.
2. Cultural understanding of the market.
3. Extremely reliable, consistent, and hard-working.
4. Passion for ensuring a positive, safe user experience.
5. Flexible in working in a fast-paced environment with different projects.
6. Ability to learn new information in a short period of time.
7. Eligible to work in Ireland full-time.

Benefits and perks:

1. Health Insurance
2. 25 days Annual Leave
3. Free meals onsite
4. Extensive Training & Development
5. Access to Covalen's Wellness Programs
6. Tax Saver Travel Card
7. Bike to work scheme

Equal opportunity employers:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

For more information, don't hesitate to reach out to: gianluca.salamone@covalensolutions.com.

Apply Now or Reach Out for More Information.

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