Community Operations Analyst

3 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time
Community Operations Analyst - Hebrew, Dublin

Client: Cpl

Location: Dublin, Ireland

Job Category: Other

EU work permit required: Yes

Job Reference: ad7b234347e0

Job Views: 2

Posted: 27.04.2025

Expiry Date: 11.06.2025

Job Description:

Community Operations Analyst (Multilingual)

Role and Responsibilities:
  1. Assist our client's community and help resolve inquiries empathetically, accurately, and on time.
  2. Become and remain knowledgeable about client's products and community standards.
  3. Make well-balanced decisions and be an effective advocate for our community.
  4. Display strong interpersonal skills, verbal and written communication skills, and empathy.
  5. Prioritize doing what's right.
  6. Investigate and resolve issues reported on the client's platform, such as account support requests and reports of potentially abusive content.
  7. Respond to user inquiries with high quality, speed, empathy, and accuracy.
  8. Use market-specific knowledge and insights to develop scalable solutions to improve community support.
  9. Gather, analyze, and utilize relevant data to enhance the user experience.
  10. Enforce the client's Terms of Use by monitoring reports of abuse.
  11. Review reported content within agreed standards and turnaround times.
  12. Identify workflow inefficiencies and suggest improvements.
  13. Recognize trends and escalate issues outside company policy to the global team.
  14. Maintain personal resilience in a fast-paced environment.
  15. Adapt positively to challenges.
  16. Make decisions and solve problems effectively.
  17. Manage time and prioritize tasks efficiently.
  18. Work effectively as part of a team.
  19. Consistently meet KPIs on time.
Candidate Experience:
  • Proficient in market language and English.
  • Cultural understanding of the market.
  • Experience in an office environment is preferable.
  • Reliable, consistent, and hardworking.
  • Passionate about ensuring a positive, safe user experience.
  • Flexible to work in a fast-paced environment with multiple projects.
  • Quick learner.
  • Eligible to work full-time in Ireland.
  • Extensive training and development opportunities.
  • Access to wellness programs and bike-to-work scheme.
Further Details:
  • Working hours: 37.5 hours/week, Monday to Sunday (including Bank Holidays).
  • Shift options: Day (9 am to 5:30 pm) / Evening (6 pm to 2 am).
#J-18808-Ljbffr

  • Community Operations Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Technology - Tech Recruitment Experts Full time

    Community Operations Analyst - German SpeakerCommunity Operations Analyst - German Speaker3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We are currently hiring for the German speaking market for Community Operations AnalystMain ResponsibilitiesInvestigating and resolving reported issues (inquiries...

  • Community Operations Analyst

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Join to apply for the Community Operations Analyst - Albanian role at Cpl2 days ago Be among the first 25 applicantsJoin to apply for the Community Operations Analyst - Albanian role at CplRole - Community Operations Analyst - AlbanianLocation - Dublin (Onsite)Contract type - Permanent, Full-TimeWork model - Onsite (Sandyford. Dublin 18)Working hours - 9...

  • Community Operations Analyst

    15 hours ago

    Dublin, Dublin City, Ireland Cpl Technology - Tech Recruitment Experts Full time

    Community Operations Analyst - Arabic (Iraq)Community Operations Analyst - Arabic (Iraq)4 days ago Be among the first 25 applicantsArabic (Iraq)Location - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Day(9am -5.30pm)Language - Arabic (Iraq)At Covalen, we're not just a business process outsourcing (BPO) service provider –...

  • Community Operations Analyst

    4 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are currently hiring for the Hebrew speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain...

  • Community Operations Analyst

    2 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are currently hiring for the Albanian speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain...

  • Community Operations Analyst

    1 day ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst - AlbanianDo you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathyMain Responsibilities:- Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content, via...

  • Community Operations Analyst

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst - HungarianLocation - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Day (9am - 5.30pm) or Evening shift (6pm to 2am)Language - HungarianAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...

  • Community Operations Analyst

    1 week ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst - Spanish Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Spanish At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...

  • Community Operations Analyst

    4 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst - Arabic Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Arabic At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...

  • Community Operations Analyst

    6 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst - Hungarian Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Hungarian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...