Community Operations Analyst
2 weeks ago
We are currently hiring for the Albanian speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain knowledgeable about client's products and community standardsUsing market specific knowledge and insights to find scalable solutions to improve the support of our community of usersGathering, analysing, and utilising relevant data to develop ways to improve the overall user experienceRecognising trends and patterns and escalating issues outside the company policy to the global teamIdentifying inefficiencies in workflows and suggest solutionsSkills & Competences: Strong personal resilience with the ability to operate in a pressured and fast paced environmentStrong interpersonal skills, verbal, and written communication skills and most importantly – empathyHigh adaptability and positive approach to challengesAbility to make decisions, prioritise, solve problems and work as part of a teamEffective Time management & Prioritisation skillsAbility to consistently hit KPIs on timeLanguage Skills: * Fluent near-native level (C1-C2) of market language in oral and written communication, with in-depth understanding of culture and social trends in the regionAdvanced level of English (C1)*If you are not sure about your level of language, we can offer you an assessment. Contract: Full-time, permanent with Covalen
Compensation: €29,700 per year as base salary*For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)*For the Evening shift: €12 per day (before tax) as travel allowancePrivate healthcarePension contribution25 days of annual leaveExtensive Training and access to CPL's Wellness ProgrammeTax Saver and Bike-to-Work SchemeWorking hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am).
There are no rotations.
Monday to Friday, occasionally weekends and bank holidays.
Location: Dublin 18, Sandyford, Dublin South
*This is an office job.
Work from home / remote work is not an option.
Employees are classified as essential workers. IMPORTANT: Due to nature of the role, candidates must be fully confident in dealing with sensitive content.Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).Why to apply? Chance to work within multicultural and diverse teamGreat internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team LeadsNo shift rotations – fixed working schedulePrivate healthcare and pension contributionNo previous experience required – full training is providedFor more information, please contact Torben Jensen at ******
#J-18808-Ljbffr
-
Community Operations Analyst
3 weeks ago
Dublin, Dublin City, Ireland Cpl Technology - Tech Recruitment Experts Full timeCommunity Operations Analyst - German SpeakerCommunity Operations Analyst - German Speaker3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We are currently hiring for the German speaking market for Community Operations AnalystMain ResponsibilitiesInvestigating and resolving reported issues (inquiries...
-
Data Analyst in Innovation and Analytics
1 week ago
Dublin, Dublin City, Ireland beBeeData Analyst Full timeA Data Analyst Role in Innovation and AnalyticsWe are looking for a talented individual to join our team as a data analyst, working closely with colleagues across the organization. This role involves working with complex data sets, analyzing trends, and making informed decisions based on data-driven insights.The ideal candidate will have a strong analytical...
-
Community Operations Analyst
2 weeks ago
Dublin, Dublin City, Ireland Cpl Technology - Tech Recruitment Experts Full timeCommunity Operations Analyst - Arabic (Iraq)Community Operations Analyst - Arabic (Iraq)4 days ago Be among the first 25 applicantsArabic (Iraq)Location - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Day(9am -5.30pm)Language - Arabic (Iraq)At Covalen, we're not just a business process outsourcing (BPO) service provider –...
-
Community Operations Analyst
1 day ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCommunity Operations Analyst - Iraqi ArabicDo you want to make a real impact in our online community?We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathyMain Responsibilities:Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content,...
-
Community Operations Analyst
2 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are currently hiring for the Hebrew speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain...
-
Community Operations Analyst
6 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCommunity Operations Analyst - Iraqi ArabicDo you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathyMain Responsibilities:- Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content,...
-
Community Operations Analyst
2 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCommunity Operations Analyst - AlbanianDo you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathyMain Responsibilities:- Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content, via...
-
Community Operations Analyst
2 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCommunity Operations Analyst - Iraqi ArabicDo you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathy Main Responsibilities:Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content,...
-
Community Operations Analyst
2 weeks ago
Dublin, Dublin City, Ireland CPL Full time? Community Operations Analyst - Iraqi Arabic?Do you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathy ?Main Responsibilities:- Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive...
-
Community Operations Analyst
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCommunity Operations Analyst - Spanish Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Spanish At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...