Community Operations Analyst

4 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time
Community Operations Analyst - Albanian

Do you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathy

Main Responsibilities:

- Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content, via our ticketing system.
- Enforce Standards: Monitor and enforce our client's Terms of Use, ensuring a safe and respectful community.
- Stay Informed: Become well-versed in our client's products and community standards.
- Market Insights: Use your knowledge to find scalable solutions for our user community.
- Data Analysis: Gather and analyse relevant data to enhance the overall user experience.
- Trendspotting: Recognise trends and escalate issues beyond policy guidelines to our global team.
- Efficiency: Identify workflow inefficiencies and suggest improvements.

Skills & Competences:

- Resilience: Operate effectively in a fast-paced, pressured environment.
- Interpersonal Skills: Strong verbal and written communication skills, with a focus on empathy.
- Adaptability: Positively approach challenges with flexibility.
- Decision-Making: Prioritise, solve problems, and work collaboratively.
- Time Management: Manage and prioritise tasks to consistently meet KPIs.

Language Skills:

- Fluency in Albanian with an understanding of regional culture and trends.
- Proficiency in English (B2-C2).

Contract:

- Full-time, permanent.

Compensation & Benefits:

- Working Hours: Day shift (9-5) OR Evening shift (6pm-2am) with no rotation.
- Location: Dublin 18, Sandyford, Dublin South.
- Evening Shift: 25% salary uplift for hours worked between 10pm and 2am.
- Travel Allowance: €12 per day (before tax) for evening shift.
- Healthcare: Private healthcare and pension contribution.
- Annual Leave: 25 days of annual leave.
- Training & Wellness: Extensive training and access to CPL's Wellness Programme.
- Perks: Tax Saver and Bike-to-Work Scheme.

IMPORTANT:

- Due to the nature of the role, candidates must be confident in dealing with sensitive content.
- Eligibility to work full-time in Ireland is required (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).

Why Apply?

- Be part of a multicultural and diverse team.
- Great internal career progression opportunities: become a Quality Auditor, Quality Analyst, Trainer, or Team Lead.
- Fixed working schedule with no shift rotations.
- Private healthcare, and pension contributions.
- No prior experience required—full training provided

How I Can Help:

I will support you every step of the way during the interview process, from updating your CV to interview preparation.

If this role piques your interest, please get in touch

#CplGTTempMay

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