Community Operations Analyst

1 week ago

Dublin, Dublin City, Ireland Cpl Full time

We are currently hiring for the Albanian speaking market for Community Operations Analyst

Main responsibilities:

Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain knowledgeable about client's products and community standardsUsing market specific knowledge and insights to find scalable solutions to improve the support of our community of usersGathering, analysing, and utilising relevant data to develop ways to improve the overall user experienceRecognising trends and patterns and escalating issues outside the company policy to the global teamIdentifying inefficiencies in workflows and suggest solutions

Skills & Competences:

Strong personal resilience with the ability to operate in a pressured and fast paced environmentStrong interpersonal skills, verbal, and written communication skills and most importantly – empathy High adaptability and positive approach to challengesAbility to make decisions, prioritise, solve problems and work as part of a teamEffective Time management & Prioritisation skillsAbility to consistently hit KPIs on time

Language Skills: *

Fluent near-native level (C1-C2) of market language in oral and written communication, with in depth understanding of culture and social trends in the regionAdvanced level of English (C1)

*If you are not sure about your level of language, we can offer you an assessment.

Contract: Full-time, permanent with Covalen

Compensation:

€29, per year as base salary*For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30, per year)*For the Evening shift: €12 per day (before tax) as travel allowancePrivate healthcarePension contribution25 days of annual leaveExtensive Training and access to CPL's Wellness ProgrammeTax Saver and Bike-to-Work Scheme

Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Location: Dublin 18, Sandyford, Dublin South

*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT:

·Due to nature of the role, candidates must be fully confident in dealing with sensitive content.

·Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

Why to apply?

Chance to work within multicultural and diverse teamGreat internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team LeadsNo shift rotations – fixed working schedulePrivate healthcare and pension contributionNo previous experience required – full training is provided

For more information, please contact Torben Jensen at

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