Community Operations Analyst

7 days ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time
Community Operations Analyst - Iraqi Arabic

Do you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathy

Main Responsibilities:
  • Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content, via our ticketing system.
  • Enforce Standards: Monitor and enforce our client's Terms of Use, ensuring a safe and respectful community.
  • Stay Informed: Become well-versed in our client's products and community standards.
  • Market Insights: Use your knowledge to find scalable solutions for our user community.
  • Data Analysis: Gather and analyse relevant data to enhance the overall user experience.
  • Trendspotting: Recognise trends and escalate issues beyond policy guidelines to our global team.
  • Efficiency: Identify workflow inefficiencies and suggest improvements.
Skills & Competences:
  • Resilience: Operate effectively in a fast-paced, pressured environment.
  • Interpersonal Skills: Strong verbal and written communication skills, with a focus on empathy.
  • Adaptability: Positively approach challenges with flexibility.
  • Decision-Making: Prioritise, solve problems, and work collaboratively.
  • Time Management: Manage and prioritise tasks to consistently meet KPIs.
Language Skills:
  • Fluency in Arabic specifically from Iraq with an understanding of regional culture and trends.
  • Proficiency in English (B2-C2).
Contract:
  • Full-time, permanent.
Compensation & Benefits:
  • Working Hours: Day shift (9-5)
  • Location: Dublin 18, Sandyford, Dublin South.
  • Healthcare: Private healthcare and pension contribution.
  • Annual Leave: 25 days of annual leave.
  • Training & Wellness: Extensive training and access to CPL's Wellness Programme.
  • Perks: Tax Saver and Bike-to-Work Scheme.
IMPORTANT:
  • Due to the nature of the role, candidates must be confident in dealing with sensitive content.
  • Eligibility to work full-time in Ireland is required (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).
Why Apply?
  • Be part of a multicultural and diverse team.
  • Great internal career progression opportunities: become a Quality Auditor, Quality Analyst, Trainer, or Team Lead.
  • Fixed working schedule with no shift rotations.
  • Private healthcare, and pension contributions.
  • No prior experience required—full training provided
How I Can Help:

I will support you every step of the way during the interview process, from updating your CV to interview preparation.

If this role piques your interest, please get in touch

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