Community Operations Analyst
2 weeks ago
We are currently hiring for the Hebrew speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain knowledgeable about client's products and community standardsUsing market specific knowledge and insights to find scalable solutions to improve the support of our community of usersGathering, analysing, and utilising relevant data to develop ways to improve the overall user experienceRecognising trends and patterns and escalating issues outside the company policy to the global teamIdentifying inefficiencies in workflows and suggest solutionsSkills & Competences: Strong personal resilience with the ability to operate in a pressured and fast paced environmentStrong interpersonal skills, verbal, and written communication skills and most importantly – empathyHigh adaptability and positive approach to challengesAbility to make decisions, prioritise, solve problems and work as part of a teamEffective Time management & Prioritisation skillsAbility to consistently hit KPIs on timeLanguage Skills: * Fluent near-native level (C1-C2) of market languagein oral and written communication,with in depth understanding of culture and social trends in the regionAdvanced level ofEnglish (C1)*If you are not sure about your level of language, we can offer you an assessment. Contract:Full-time, permanent with Covalen Compensation: €29,700 per year base salary*For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)*For the Evening shift: €12 per day (before tax) as travel allowanceFree meal (lunch or dinner) on sitePrivate healthcarePension contribution25 days of annual leaveExtensive Training and access to CPL's Wellness ProgrammeTax Saver and Bike-to-Work SchemeWorking hours:Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am).
There are no rotations.
Monday to Friday, occasionally weekends and bank holidays. Location:Dublin 18, Sandyford, Dublin South *This is an office job.
Work from home / remote work is not an option.
Employees are classified as essential workers. IMPORTANT: ·Due to nature of the role, candidates must be fully confident in dealing with sensitive content. ·Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable). Why to apply? Chance to work within multicultural and diverse teamGreat internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team LeadsNo shift rotations – fixed working schedulePrivate healthcare and pension contributionNo previous experience required – full training is providedFor more information, please contact Torben Jensen at ******
#J-18808-Ljbffr
-
Community Operations Analyst
4 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are currently hiring for the Slovenian speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and...
-
Community Operations Analyst
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are currently hiring for a variety of market for Community Operations Analyst Markets include German, Italian, Portuguese, Spanish, French, Russian, Polish, Romanian, Hungarian, Dutch, and Ukrainian Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially...
-
Community Operations Analyst
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are currently hiring for the Albanian speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain...
-
Community Operations Analyst
2 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCommunity Operations Analyst - AlbanianDo you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathyMain Responsibilities:- Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content, via...
-
Community Operations Analyst
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCommunity Operations Analyst - Hungarian Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Hungarian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...
-
Community Operations Analyst
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCommunity Operations Analyst - Arabic Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Arabic At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...
-
Community Operations Analyst
4 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCommunity Operations Analyst - Albanian Do you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathy Main Responsibilities:Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content, via...
-
Community Operations Analyst
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are currently hiring for the Albanian speaking market for Community Operations AnalystMain responsibilities:- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site- Becoming and...
-
Community Operations Analyst
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeWe are currently hiring for the Hebrew speaking market for Community Operations AnalystMain responsibilities:- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site- Becoming and...
-
Community Operations Analyst
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCommunity Operations Analyst - Russian Speaker Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Monday to Sunday (5x7) - Day shift (9am -5.30pm) or Evening shift (6pm to 2am) Language - Russian *Candidates must be eligible to work full time in the Republic of Ireland. At Covalen, we're not just a business process...
