Community Operations Analyst

2 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time
Community Operations Analyst - Albanian

Do you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathy

Main Responsibilities:
  • Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content, via our ticketing system.
  • Enforce Standards: Monitor and enforce our client's Terms of Use, ensuring a safe and respectful community.
  • Stay Informed: Become well-versed in our client's products and community standards.
  • Market Insights: Use your knowledge to find scalable solutions for our user community.
  • Data Analysis: Gather and analyse relevant data to enhance the overall user experience.
  • Trendspotting: Recognise trends and escalate issues beyond policy guidelines to our global team.
  • Efficiency: Identify workflow inefficiencies and suggest improvements.
Skills & Competences:
  • Resilience: Operate effectively in a fast-paced, pressured environment.
  • Interpersonal Skills: Strong verbal and written communication skills, with a focus on empathy.
  • Adaptability: Positively approach challenges with flexibility.
  • Decision-Making: Prioritise, solve problems, and work collaboratively.
  • Time Management: Manage and prioritise tasks to consistently meet KPIs.
Language Skills:
  • Fluency in Albanian with an understanding of regional culture and trends.
  • Proficiency in English (B2-C2).
Contract:
  • Full-time, permanent.
Compensation & Benefits:
  • Working Hours: Day shift (9-5) OR Evening shift (6pm-2am) with no rotation.
  • Location: Dublin 18, Sandyford, Dublin South.
  • Evening Shift: 25% salary uplift for hours worked between 10pm and 2am.
  • Travel Allowance: €12 per day (before tax) for evening shift.
  • Healthcare: Private healthcare and pension contribution.
  • Annual Leave: 25 days of annual leave.
  • Training & Wellness: Extensive training and access to CPL's Wellness Programme.
  • Perks: Tax Saver and Bike-to-Work Scheme.
IMPORTANT:
  • Due to the nature of the role, candidates must be confident in dealing with sensitive content.
  • Eligibility to work full-time in Ireland is required (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).
Why Apply?
  • Be part of a multicultural and diverse team.
  • Great internal career progression opportunities: become a Quality Auditor, Quality Analyst, Trainer, or Team Lead.
  • Fixed working schedule with no shift rotations.
  • Private healthcare, and pension contributions.
  • No prior experience required—full training provided
How I Can Help:

I will support you every step of the way during the interview process, from updating your CV to interview preparation.

If this role piques your interest, please get in touch

#CplGTTempMay

#J-18808-Ljbffr

  • Community Operations Analyst

    7 days ago

    Dublin, Dublin City, Ireland Cpl Technology - Tech Recruitment Experts Full time

    Community Operations Analyst - German SpeakerCommunity Operations Analyst - German Speaker3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We are currently hiring for the German speaking market for Community Operations AnalystMain ResponsibilitiesInvestigating and resolving reported issues (inquiries...

  • Community Operations Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Join to apply for the Community Operations Analyst - Albanian role at Cpl2 days ago Be among the first 25 applicantsJoin to apply for the Community Operations Analyst - Albanian role at CplRole - Community Operations Analyst - AlbanianLocation - Dublin (Onsite)Contract type - Permanent, Full-TimeWork model - Onsite (Sandyford. Dublin 18)Working hours - 9...

  • Community Operations Analyst

    4 weeks ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Community Operations Analyst - Estonian, DublinClient:CplLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:5ce63acfd452Job Description:Role - Community Operations Analyst - EstonianLocation - Dublin (Onsite)Contract type - PermWorking hours - Evening shiftAt Covalen, we're not just a business process outsourcing (BPO) service...

  • Community Operations Analyst

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are currently hiring for the Hebrew speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and...

  • Community Operations Analyst

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are currently hiring for the German speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain...

  • Community Operations Analyst

    4 weeks ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Community Operations Analyst - German Speaker, Dublincol-narrow-leftClient:CplLocation:Dublin, IrelandJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:20ea32e7fcd5Job Views:2Posted:21.05.2025Expiry Date:05.07.2025col-wideJob Description:We are currently hiring for the German speaking...

  • Community Operations Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Community Operations Analyst - Hebrew, DublinClient: CplLocation: Dublin, IrelandJob Category: OtherEU work permit required: YesJob Reference: ad7b234347e0Job Views: 2Posted: 27.04.2025Expiry Date: 11.06.2025Job Description:Community Operations Analyst (Multilingual)Role and Responsibilities:Assist our client's community and help resolve inquiries...

  • Community Operations Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst - HungarianLocation - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Day (9am - 5.30pm) or Evening shift (6pm to 2am)Language - HungarianAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...

  • Community Operations Analyst

    3 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst - Spanish Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Spanish At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...

  • Community Operations Analyst

    2 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst - Hungarian Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Hungarian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...