Customer Service Coordinator, South Dublin

4 days ago

Dublin, Dublin City, Ireland Leinster Appointments Full time

Permanent, full time role.

Fully office based.

Responsibilities:
  1. Provide exceptional customer support and service.
  2. Oversee the entire order capture-to-invoice process, including coordinating with 3PL providers for dispatches, relevant documents, and systems integration.
  3. Utilize Sage 200 to process orders and maintain accurate customer data.
  4. Resolve customer queries in a professional and timely manner, including handling telephone inquiries.
  5. Collaborate with the sales team to ensure a cohesive approach to customer service and support.
  6. Manage the sale or return basis for specific products or brands.
  7. Oversee customer uplifts with the 3PL, monitoring their tracking system.
  8. Process sales orders with the UK-based 3PL, ensuring compliance with customer policies and procedures.
  9. Handle any other ad hoc projects or tasks as required.
The Person
  1. Minimum 2 years' experience in a customer service role.
  2. Experience in order processing, particularly in an FMCG environment, is a plus.
  3. Knowledge of stock movements and the order-to-dispatch process.
  4. Strong numerical and administrative skills with proficiency in MS Office, especially Excel.
  5. Experience working with ERP systems and understanding the workflow of customer order processing to invoicing.
  6. High level of expertise in resolving customer complaints efficiently and professionally.
  7. A dynamic team player with the ability to take ownership of tasks in a fast-paced environment.
  8. Self-motivated with excellent time management and prioritization skills.

Leinster Appointments is committed to providing a professional service where all CVs are kept confidential and will not be submitted to any third parties without candidate's knowledge or consent. By applying, you are giving consent for Leinster Appointments to contact you about this job or similar positions.

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