Principal Cloud Applications Consultant

Opentext - The Information Company
Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We\'re hiring talent that AI can\'t replace to help us shape the future of information management. Join us.

As Principal Cloud Applications Consultant, you provide technical support and are responsible for application administration and customisation tasks for one or several highly complex customer cloud deployments. A Cloud Applications Consultant possesses technical expertise in designing, implementing, tuning and optimising product solutions and is a subject matter expert in the customer environment and applications. You act as the technical point of contact who actively engages with clients to understand and support their needs.

• Understand your assigned customer environments in terms of infrastructure, architecture, and application configuration.
• Recommend stability, performance, and service delivery process improvements.
• Develop solutions to monitor issues in customer environments. Conduct technical audits and in-depth environment health check reviews.
• Act as lead for all technical aspects of Managed Services delivery for one or more customer engagements in parallel. Responsible for incident resolution, service request fulfilment, problem management, change implementation and project work. Collect, document, analyse, and summarise business requirements in collaboration with business stakeholders. Validate requirements, prototyping and functionality design, and assist with creation and quality of proposals.
• Address current and evolving customer requirements related to installing, configuring, developing, customising, upgrading, integrating and migrating various versions of OpenText products.
• Create application support guides and perform root cause analysis.
• Act as a point of contact for technical escalations, present technical status updates, analysis and recommendations to the customer and internal management.

• Core fundamentals in computer systems and application design.
• Product expert in OpenText or related technologies (e.g. content management, customer communication management, customer experience management, business process management, information capture, information archiving) is highly desirable.
• Experience in databases, application servers, troubleshooting, and debug tools.
• Experience with cloud platforms and hyperscalers (Certification is beneficial).
• Deep experience with containerization and Kubernetes.
• Experience working with remote and vendor product support teams.
• Experience as a technical contributor in a complex software development project.
• Proficient at extracting requirements from business users, understanding and presenting technical and business impacts.
• Experience in popular programming and web development languages.
• Experience with internet communication, encryption, transfer technologies, and networking.
• Team contributor with a customer success attitude and strong communication and soft skills.
• Works independently, willing to research solutions, with appropriate supervision.
• Ability to work as a partner with cross-functional and product support teams.

OpenText\'s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText\'s vibrant workplace.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Software Development