Trade Counter Sales Assistant

Heat Merchants supplies a comprehensive portfolio of heating, plumbing and renewable energy solutions for both domestic and commercial projects. Through our national network of 30 branches and our central distribution hub based in Athlone we always strive to ensure faster, more efficient customer service.

Our focus on efficiency in all our operations has resulted in a strong business and allows us to offer the best value and service in the industry and we are committed to continuously developing both our product range and the expertise we can provide.

Due to some internal movement, our Heat Merchants branch in Pouladuff, Cork, currently have a fantastic opportunity for a Trade Counter Sales Assistant to join the team. You will be responsible for assisting with dealing with the day to day sales enquiries/ transactions and maintaining high standards of customer care within the branch.

COMPANY BENEFITS:

At Heat Merchants Group, we are very proud of our employees and value their commitment to creating positive experiences for our Customers.

Some benefits employees of Heat Merchants Group enjoy are as follows:

• Bonus Scheme (Performance related)
• No late nights, No working on Sundays/Bank holidays
• 21 days annual leave (Increases with Service to a max of 25)
• Life cover
• Employer Contribution to pension scheme
• Company Sick Pay Scheme
• EAP (Employee Assistance Programme)
• Wellness Initiatives
• Further education support
• Benefix (Employee Benefits, Wellbeing and Discounts Platform)
• GoodHabitz (platform provides unlimited access to a wide range of interactive online courses, enabling the development of new soft skills)

JOB SPECIFICATION

• Respond to sales enquiries either by phone or over the counter, provide advice, information, quotations and ensure maximum level of sales and margin
• Offer alternative products, up-sell where possible, promote own brands and cross brand sales
• Understand customer's expectations and needs
• Keep customers updated on orders and deliveries
• Monitor quotes won /lost
• Monitor customer orders and deliveries
• Stay updated with product knowledge and branch costs and targets
• Adhere to health, safety and environment rules and regulations
• Any other reasonable duties which may arise

Please note the above list is not intended to capture every detail of your role but the main areas of responsibility:

Person Specification

The following criteria will be used in the selection process. Only those applicants who meet the essential criteria will be shortlisted for interview. The Company reserves the right to initially shortlist those candidates who meet both essential and desirable criteria.

• Previous customer facing experience in a trade environment or similar environment
• Must be extremely customer focused and results driven
• Flexible approach to work
• Team Player
• Sales experience and/ or product knowledge in the heating and plumbing industry/Bathroom and Sanitary industry
• Full Driver's Licence

Additional Information:

Interested applicants should send their CV and a cover letter clearly outlining how they meet the requirements of the role through this website.

Manual handling forms an integral part of this role. Manual handling tasks must be performed within individual comfort levels—no one is expected to lift anything they are not comfortable carrying. While general guidelines suggest limits of 25 kg for men and 16 kg for women, all lifting must comply with risk assessments and safe handling practices.

Company Values:

All our people are encouraged to live and breathe our core values, which means taking care of and being responsible for the safety, health and wellbeing of their colleagues and working together to provide exceptional service to our customers. It also means being part of a culture in which we nurture potential so that of others can be fully reached. We achieve this by always treating everyone with fairness and respect whilst working to have a positive impact on the communities we serve.

Heat Merchants Group is an Equal Opportunities Employer.

Job Type : Counter Sales Assistant

Required Skills: Customer Service in Trade environment, Communication skills