Network Delivery Manager, EU, Network Delivery Team
5 days ago
Job ID: 2933836 | Amazon Ireland Support Services Limited
In this role you will:
- Head up a regional team responsible for implementation of wide area network to directly support the Amazon fulfilment infrastructure shipping millions of Amazon.com customer orders.
- Your regional team will be responsible for the entire life cycle of voice and data circuits, new and existing, needed for fulfilment operations.
- Your ability to work independently with limited direction, communicate effectively with team members in disparate geographic locations, and drive circuit installation timelines will be critical to your success.
- Work closely with engineering and operations organizations to ensure most efficient and high availability solutions are deployed to support Amazon fulfilment infrastructure.
- Lead a regional team that acts as single point of contact for various aspects of the telecom circuit ordering and implementation process, you will resolve problems and develop relationships at all levels of the organization, including outside vendors, real estate partners and program managers within Amazon.
- Serves as manager of a regional team that is the primary interface for data and voice circuit implementation.
- Ensures circuit sizing, installation, and augmentation processes meet and comply with all Amazon policies and guidelines, specifically IT and internal Engineering.
- Serves as second level escalation for Network Delivery team members, internal customers, and vendors.
- Develops and continuously reviews policy and procedural documents and drives efficiencies of existing processes.
- Validates and approves spending transaction approvals.
- Develops opportunities and initiates projects to reduce cost, drive efficiencies within the team.
- Streamlines process and improves work performance for regional Network Delivery team.
- Validates, captures and reports on all cost savings opportunities related to projects, billing and service credits.
- Sources new service providers and facilitates contract negotiations between legal and vendor.
- Partners with cross functional teams to gain oversight into new launches, retrofits and other bandwidth impacting initiatives.
- Organizes and attends Vendor Quarterly Business Reviews (QBRs) to discuss challenges and improvements.
- Bachelor's degree from an accredited university
- Experience of people management and development
- Experience of program management experience with an emphasis on vendor management
- Excellent command over English language
- Experience leading metric based QBRs
- Strong knowledge of telecommunication technologies
- Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
- Ability to escalate problems for any support needed for problem resolution
- Ability to coordinate with geographically dispersed support and engineering groups.
- Exceptional customer focus and bias for action
- Business process improvement skills
- Ability to interact with C-level vendor professionals
- Lean management and continuous improvement experience
- Knowledge of global connectivity regulations
- Strong written communication skills; this role will require the creation of content such as whitepapers and other written deliverables.
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Dublin, Dublin City, Ireland Amazon Full timeNetwork Delivery Manager, EU, Network Delivery TeamJob ID: | Amazon Ireland Support Services LimitedIn this role you will:Head up a regional team responsible for implementation of wide area network to directly support the Amazon fulfilment infrastructure shipping millions of customer orders.Your regional team will be responsible for the entire life cycle of...
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